The 5-Star Customer Experience: Three Secrets to Providing Phenomenal Customer Service

ISBN-13: 9781524653651 / Angielski / Miękka / 2017 / 322 str.

Dr Janne Ohtonen

Opis

Boost Revenues with Top-Notch Customer Experience Get the digital version of this book for FREE when you purchase a paperback copy Do you know the value of exceptional customer experience? Do you want to optimize your customer experience blueprint? Would you like to streamline your operations with customer journey mapping? When you read Dr. Janne Ohtonen's The 5-Star Customer Experience, you'll discover the three secrets of providing a phenomenal customer experience. This fascinating guidebook helps you understand your current level of experience - and what you can do to improve and excel Secret 1: Create a Customer Experience Blueprint Develop a Customer Experience Strategy that boosts revenue, profit, and customer satisfaction. Secret 2: Map Your Customers' Journey Learn how people interact with your business, weed out frustrations and time-sinks, and increase cost efficiency. Secret 3: Experience Stunning Results Take your strategy and plans into action and see your revenues grow, cost base decrease and customers smiling With your purchase of this book, you'll also get FREE digital downloads of the author's other two books Inside The 5-Star Customer Experience, you'll discover:

• Why innovative and constantly improving customer experience creates sustainable revenue growth
• A practical way for creating a customer experience blueprint that wows the customers and brings in the profit for the business
• How to use customer journey mapping tools, including step-by-step guides and examples with illustrations to optimize cost efficiency

"If you want to ensure long-term business success, then you will find Dr. Ohtonen's book invaluable--a must-read blueprint for putting the customer at the heart of your organization" (Marcos Moret, Managing Director). "An awesome read. You will find yourself inspired to approach the challenge of becoming more customer-centric in a structured and methodical way" (Anthony Pearmain, Customer Experience Consultant). "I realized how important it is that the whole company works together to achieve more customer centric approach. This is not a book to be read just by the business owners or decision makers; it is a useful book to be read by people at all organizational levels in all industries" (Jenna Heinonen, MBA). Do the right thing for your business, your customers, and the world - Dr. Ohtonen donates part of the proceeds from every book sold to charity This essential business guide includes practical, how-to steps for optimizing your customer service. You'll discover a wide variety of real-world case studies so you can benefit from the hard lessons experienced by other companies. By understanding, designing, and improving your customers' experiences, you can see dramatic growth in your sales and revenues Don't let your competition get an edge on you - Order your copy of The 5-Star Customer Experience TODAY It's quick and easy - Just scroll up and click the BUY NOW WITH ONE CLICK button on the right-hand side of the screen.