This thesis focuses on analysing Business Process Management (BPM) Capabilities (BPMC) through a practical approach based on design science. The research questions are (i) which capability factors are related to the success and failure of BPM initiatives and (ii) how can organisations take these capability factors into account in their respective environments. This research started from the personal interest of the researcher on BPM. The researcher has been working between the academic and practical worlds over time and knew that although there is a lot of research on the success and failure...

Boost Revenues with Top-Notch Customer Experience

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