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Information technologies have become both a means and an end, transforming the workplace and how work is performed. This ongoing evolution in the work process has received extensive coverage but relatively little attention has been given to how changing technologies and work practices affect the workers themselves. This volume specifi cally examines the institutional and social environment of the workplaces that information technologies have created.

Examines the history, contemporary practice, and policy issues of non-union employee representation in the U.S. and Canada. It encompasses many organizational devices, such as shop committees, works councils, employee teams, and joint industrial councils, that are organized on a nonunion basis for the purposes of representing employees on a wide range of production, quality, and employment issues. It includes contributions from a broad range of academics, practitioners, and policy makers, from Jonathan Hiatt and Lawrence Gold of the AFL-CIO to David Boone, Senior Vice President of Production...