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Carol Ruth Simon has presented five irresistible portraits of the pigs from the popular children's nursery rhyme This Little Piggy.

She has created a sort of written tableau, which invites readers to take a glimpse into a day in the life of each pig. They are all grown up now and not much has changed. We visit with Henry at the market. We see Harry at home tending to his flowers. Hank is throwing a party for charity. Hubert is trying to provide for his huge family. And Hall, the last pig, is still crying -Wee, wee, wee, - but this time it is all the way to Mr. Wolf's house....

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page a useful feature for busy managers."