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This book presents an international snapshot of communication in healthcare settings and examines how policies, procedures and technological developments influence day to day practice.

• Brings together a series of papers describing features of healthcare interaction in settings in Australasia, the U.S.A, continental Europe and the UK
• Contains original research data from previously under-studied settings including professions allied to medicine, telephone-mediated interactions and secondary care
• Contributors draw on the established conversation analytic literature on...

This book presents an international snapshot of the social organisation of healthcare.

• Papers describe major trends in healthcare in Australia, Canada, Finland, the Netherlands, South America, UK and the USA
  
• Subjects addressed include new models of organisational governance, new medical technologies, and the promotion of private health insurance.
  
• Highlights convergence and divergence across national and international contexts
  
• Fosters links between organisational studies and medical sociology.
  
• Points to new research...

Winner of the Foundation for the Sociology of Health and Illness Book Prize 2023 In a major contribution to the sociology of medicine, Alison Pilnick shifts the terms of the debate around patient centred care (PCC). PCC is typically framed as a moral imperative, necessary to prevent a return to the outmoded medical paternalism of the past. However, empirical research repeatedly fails to show a clear link between the adoption of PCC and improvement in health outcomes. These results are largely considered as professional failings, to be remediated through ‘better’ training in PCC; as a...