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This book is intended to provide a summarized knowledge of the various fields that make up the management discipline for executives, entrepreneurs, doctors, architects, engineers, lawyers, etc., who have interest in sharpening their conceptual skills about management and administration. It has been made in an easy-to-read format, and great effort has been made to avoid making it voluminous; hence, it is expected to serve as a handbook.

This is a general business book focused on the attitudes and perceptions of the people in charge of other people in places of work, either public or private. It provides an insight into the activities and lives of people who run outfits or organizations and their priorities in running the outfits and how they view these outfits. The book further provides insight into the nature of customers, employees and managers/owners. It helps you shape your perception on how you should run your outfit- from a barber shop to a large corporation, and be a natural and a winner at what you do. It cuts across...

This book provides an insight into the world of leadership and what it entails. The various leadership styles from the social science perspective were discussed, in order to provide knowledge of leadership research and continuous research by scholars of the world. The Author, however, came up with some prerequisites/elements termed as the "13Ps of leadership," explained in an applied and practical manner, which is hoped to shape the minds of present and potential leaders, in imbibing positive responsibilities and characteristics of leadership. Speeches, quotations, direct views, shared...

Organizational diversity cannot exist without diverse customers. Looking at the centric objectives of organization sustainability, this study aimed at examining the effect of organizational diversity on customer satisfaction in Kampala International University, Kampala Uganda. The effect of cultural diversity on customer satisfaction using the four core cultures and the effect of employee multiformity on customer satisfaction using few diversity elements was examined. A sample size of 372 responded out of 12603 targeted populations and descriptive correlation survey design was used to...