Working with External Quality Standards and Awards: The Strategic Implications for Human Resource and Quality Management

ISBN-13: 9781138064010 / Angielski / Twarda / 2018 / 142 str.

Angela Mulvie

Opis

Practical and applied, this textbook is ideal for any professional HR or performance improvement practitioner that wants to understand how a CI/BE approach could benefit their organisation, as well as postgraduate students of HR or quality management.

Spis treści

1. The Concepts of Continuous Improvement and Business Excellence  2. A Strategy for Continuous Improvement – The People Management Implications 3. Investors in People 4.The European Foundation Quality Model (EFQM)  5. Some Related International Quality Standards  6. A Great Place to Work  7. ISO Standards  8. Putting To-gether the Case for an Integrated Approach to Business Excellence  9. Some Final Thoughts

O autorze

Angela Mulvie is an Executive Coach and HR consultant at Corporate Elevation Coaching, based near Glasgow, UK. She specializes in executive coaching and leadership development, as well as performance management. Until recently she worked extensively in the Investors in People arena internationally, and has undertaken HR-related projects in a number of different industries and sectors across the globe.