Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management

ISBN-13: 9781138464339 / Angielski / Twarda / 2020

Gaudreau

Opis

Examines Total Quality Management for the building cleaning maintenance industry. This book demonstrates how to motivate employees to improve the quality of your service. It focuses on the customer.

Spis treści

1 Total Quality Management, 2 Total Employee Involvement, 3 Continuous Process Improvement., 4 Organizational Systems Management, 5 Integrated Systems Management.

O autorze

Stephen D. Gaudreau is a co-founder of POWER, Inc. He has been developing and delivering training in the field of Total Quality Management since 1980 and has received numerous industry awards. His areas of expertise include developing executive teams, creating organizational human resource systems, and training teams on customerfocused quality improvement.