Total Quality Management: Text, Cases, and Readings, Third Edition

ISBN-13: 9781574442663 / Angielski / Miękka / 1999 / 568 str.

Joel E. Ross; Susan E. Perry

Opis

Acclaimed and used in over 200 colleges and universities around the co untry, Total Quality Management: Text, Cases and Readings has been com pletely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and globa l marketplaces. Since the publication of the first and second edition s of this book, interest in and acceptance of TQM has continued to acc elerate around the world. This edition has been thoroughly revised, u pdated and expanded.

Recenzje

"…is a delightful modern text on applied management ideally suited for a one-semester course…Comprehensive…very readable book provides a balanced overview of TQM and will serve as an excellent addition to the literature on productivity improvement."
--K. J. Constas, in CHOICE, Vol. 37, No. 9

Spis treści

Introduction to Total Quality Management. Leadership. Information and Analysis. Strategic Planning. Human Resource Focus. Process Management. Customer and Market Focus. Benchmarking. Organizing for Total Quality Management. Productivity, Quality, and Re-engineering. The Cost of Quality. ISO 9000 and Universal Standards of Quality. Theory of Constraints. Varifilm Case Study. Index.

O autorze

Joel E. Ross