Acclaimed and used in over 200 colleges and universities around the co untry, Total Quality Management: Text, Cases and Readings has been com pletely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and globa l marketplaces. Since the publication of the first and second edition s of this book, interest in and acceptance of TQM has continued to acc elerate around the world. This edition has been thoroughly revised, u pdated and expanded.