Total Quality Management: A Pictorial Guide for Managers: A Pictorial Guide for Managers

ISBN-13: 9780750623247 / Angielski / Miękka / 1997 / 96 str.

John S. Oakland; Peter Morris

Opis

This text, aimed at students and professionals, presents information on Total Quality Management in a simple and clear way. This title is one in the Pictorial Guides series.

Recenzje

'... excellent drawings providing easy to understand visual explanations
and anecdotes.'
Professional Manager

'... a worthwhile read for anyone who seriously wants to improve the
quality of their service. It might even convert a few sceptics.'
Tim Cornick

'Ifyou are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.'
British Journal of Administrative Management, July/August 1997

Spis treści

Quality Chains; Processes; The Model; Commitment and Culture; Communication; Systems; Tools; Teamwork; Implementation.

O autorze

John Oakland, Peter Morrpson