The Textbook of Total Quality in Healthcare

ISBN-13: 9780963403049 / Angielski / Twarda / 1993 / 312 str.

A. F. Al-Assaf; June A. Schmele

Opis

This text shows how the principles of total quality management can be applied to health care. It covers topics such as: implementation methods and tools of quality; total quality compared with other management principles; and quality as a cornerstone of the healthcare system.

Recenzje

"This is an excellent book for both health care professionals interested in total quality management and total quality managers interested in the health care system...the writing style flows smoothly from chapter to chapter, providing the reader with interesting information that is easy to read...a why-to and what-is necessary book...worthy of the reader's time."
Phil Rutsohn, Augusta College School of Business

"...a great addition to the shelves of any library."

reat addition to the shelves of any library."

Spis treści

PART I: HISTORY AND OVERVIEW
1. Introduction and Historical Background-A.F. Al-Assaf
2. The United States Healthcare System and Quality of Care-A. Meadors

PART II: PRINCIPLES, TOOLS, AND TECHNIQUES OF TOTAL QUALITY
3. Principles of Total Quality in Healthcare Organizations-A.F. Al-Assaf
Sounding Board: Continuous Improvement as an Ideal in Health Care-D. Berwick
The Case for Using Industrial Quality Management Science in Health Care Organizations-G. Laffel and D. Blumenthal
Total Quality Management for Physicians: Translating the New Paradigm-M. Merry
Organizationwide Quality Improvement in Health Care-P. Batalden
Articles Misconstrue Joint Commission's Position on Quality Improvement-D. O' Leary
A New Look for Quality in Home Care-D. Peters
4. The Implementation of Total Quality-
R. Baird, S. Cadenhead, J. Schmele
How to Start a Direct Patient Care Team-J. McEachern, L. Schiff, and O. Cogan
5. Data Management for Total Quality-A.F. Al-Assaf

PART III: TOTAL QUALITY ENVIRONMENT
6. Cost and Healthcare Quality-A.F. Al-Assaf
Accounting for the Costs of Quality-J. Suver, B. Neumann, and K. Boles
7. The Law, Ethics, and Total Quality-C. Hamilton
8. Total Quality and Management Philosophies-K. Curtis

PART IV: STRATEGIC DIRECTIONS
9. Integration of Total Quality and Quality Assurance-B. Tindill and D. Stewart
10. Outcome Management and TQ-A.F. Al-Assaf
11. Research and Total Quality-J. Schmele

PART V: CASE STUDY
12. Total Quality within the VA Healthcare System: A Case Study-S. Gentling and J. Morrison

Annotated Bibliography-D. Stewart
Index

O autorze

A. F. Al-Assaf, June Schmele