This text shows how the principles of total quality management can be applied to health care. It covers topics such as: implementation methods and tools of quality; total quality compared with other management principles; and quality as a cornerstone of the healthcare system.

Managed care organizations are paving the way to the future of health care delivery in the United States and countries around the world. As managed care systems evolve, a major concern is quality. Managed Care Quality: A Practical Guide is a collection of applications and experiences gathered from practicing health professionals in the field of managed care. This first "how to" guide was written to help managed care organizations meet the common objective of ensuring the best quality of services and care. Managed Care Quality: A Practical Guide presents successive steps in implementing...