The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors

ISBN-13: 9780527763268 / Angielski / Miękka / 1998 / 144 str.

Ammerman

Opis

The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it.

Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.

Spis treści

INTRODUCTIONOverview of ChaptersBackgroundTermsSubject Matter / Chapters of HandbookFormatCommentsScenario for Examples in HandbookCHAPTER 1DEFINE PROBLEM / COLLECT DATADefine the ProblemCollect DataCHAPTER 2TASK ANALYSISPaper-and-Pencil Task AnalysisWalk-Through Task AnalysisCHAPTER 3CHANGE ANALYSISCHAPTER 4CONTROL BARRIER ANALYSISCHAPTER 5EVENT AND CAUSAL FACTOR CHARTINGCriteria for Event DescriptionCause and Effect AnalysisCHAPTER 6INTERVIEWSTechniques for Conducting InterviewsStage 1: Prepare for the InterviewStage 2: Open the InterviewStage 3: Conduct the InterviewTypes of Interview QuestionsTechniques for Asking Questions and Responding to AnswersThe Communication ProcessStage 4: Close the InterviewCHAPTER 7DETERMINE THE ROOT CAUSEWhat Are the Types of Causes?Causal Factor Category ListDetermine Causes of EventCHAPTER 8DEVELOP CORRECTIVE ACTIONSCHAPTER 9REPORTPreparing a Written ReportPresenting to ManagementGlossaryAppendix A: Initial Data Gathering Forms: Personnel StatementAppendix B: Causal Factor Category ListAppendix C: Other Root Cause Analysis Tools and Techniques

O autorze

Max Ammerman