Step-By-Step QFD: Customer-Driven Product Design, Second Edition

ISBN-13: 9781574441109 / Angielski / Miękka / 1997 / 240 str.

John Terninko

Opis

A practical guide to implementing Quality Function Development (QFD) at various organizations. It shows readers how the intensive study of consumer needs can be used to dramatically outperform the competition. It includes a case study of QFD in action, 34 helpful workshops and an analysis of the synergy between QFD, TRIZ, and Taguchi.

Recenzje

"We've been using Step-by-Step QFD in two companies with much success on the shop floor. It's a marvelous book that is sure to have a major impact on the future of American manufacturing."
Lawrence P. Sullivan, Director, Partnership 2000

"I have successfully used the QFD process in our day-to-day business activities. The QFD process is a practical, useful, and efficient method for making project decisions."
Gregory T. Piserchia, Market Development Manager, 3M Electronic Products Division

"Effective, easy, expedient! Fill-in-the-blank workbook format customizes and reinforces learning. Reduces the need for expensive consultants to help implement."
Karen Tate, President, TGTG


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Spis treści

INTRODUCTION
The Role of the Customer in Design
Going to the Gemba and a Successful QFD Project
One Matrix and the Gemba Recapture a Lost Market
A QFD Application with Depth
Preparing for QFD
QFD and Increased Efficiency
FLOW OF ANALYSIS IN STEP-BY-STEP QFD
Sequential Design
Concurrent Design
Product Design Process
The Major Steps
Developing a Design Process
Developing the Critical Process
Responsibility for the Critical Process
Identifying Critical Tasks
Responsibility for the Critical Process
The Product Design Process Chart
PRIORITY OF CUSTOMER SEGMENTS
Customer Segments
Measurement
Ranking
The Analytic Hierarchy Process (AHP)
UNDERSTANDING YOUR CUSTOMER
Voice of the Customer
Context of Application
Expanding the Verbatim Response
Sorting Customer Data
Affinity Diagrams
Kano Model
The Tree and Prioritizing Demand Quality
CUSTOMER VOICE INTO DESIGN TEAM VOICE
Overview
Demanded Quality
Quality Planning Table (part 1)
Quality Planning Table (part 2)
Some Added Thoughts
Performance Measures
Identifying Performance Measure Conflicts
Multiple Customers
A BETTER WAY TO MEASURE QUALITY
Introduction
How to Measure Quality
Loss Function
NEW DESIGN CONCEPTS
Pugh's Selection and the Design Process
Analysis of Design Options
Creating New Concepts
THEORY OF INVENTIVE PROBLEM SOLVING
The History of TRIZ
Degree of Inventiveness
Patterns of Inventions
Normal Problem Solving Process
Technical Contradictions
Contradiction Table
VOICE OF CUSTOMER TO MANUFACTURING
Linking the Customer to Manufacturing
Manufacturing Process Flow
QFD vs. Manufacturing Perspective
Acceptance Matrix
Manufacturing Process Flow
ROBUST DESIGN IN MANUFACTURING
Robust Design
QFD: Manufacturing Deployment
Finding the Best Operating Conditions
Reducing Variation
Dynamic Applications
Summary for Robust Design
ADMONITIONS
Leadership and Project Selection
Group Dynamics
Common Pitfalls and Errors
QFD and Your Organization's Future
INDEX

O autorze

Terninko, John