Rethinking Public Service Delivery: Managing with External Providers

ISBN-13: 9780230237940 / Angielski / Twarda / 2012 / 328 str.

John Alford; Janine O'Flynn;Alford

Opis

Public services are increasingly delivered through a range of forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector organizations might better draw on the work of these external parties and examines the wider implications for public leadership and management.

Spis treści

Introduction Mapping The Changing Shape of Public Service Delivery Benefits and Costs: What Government Organizations Seek From External Providers Motivations and Mechanisms: What External Providers Seek From Government Organizations Outsourcing and Contracting to Other Organizations Partnering and Collaboration with other organizations Calling on Volunteers Regulatees as Contributors to Social Outcomes Clients as Co-producers Managing in Multi-Party Networks of Providers A Contingency Framework for Decisions about Externalization Organizational Capabilities for Managing External Provision Conclusion.

O autorze

JOHN ALFORD is Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government. 

JANINE O'FLYNN is Professor of Public Management at the University of Melbourne, Australia.

Blurb

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award
 
Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.