Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co...
Public services are increasingly delivered through a range of forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector organizations might better draw on the work of these external parties and examines the wider implications for public leadership and management.
Public services are increasingly delivered through a range of forms of 'external' service-provision such as contracting, partnering and regulation....
This work explores how reshaping budget rules and how they are applied presents a preferred means of public sector budgeting, rather than simply implementing fewer rules.
This work explores how reshaping budget rules and how they are applied presents a preferred means of public sector budgeting, rather than simply imple...
