Quality Management: Tools, Methods and Standards

ISBN-13: 9781787698048 / Angielski / Miękka / 2019 / 312 str.

Marco Sartor; Guido Orzes

Opis

The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.