Quality Management Systems: A Practical Guide

ISBN-13: 9781574442618 / Angielski / Twarda / 2000 / 296 str.

Howard S. Gitlow

Opis

Do you remember the first time you drove a car? To prepare for this you probably read the drivers manual, watched movies, practiced in your driveway, and endlessly discussed the impending event with your friends. The result - you knew a lot about the theory of driving, you just didn't know how to translate that theory into practice. Quality Management poses a similar problem to many organizations.
The time has come to put Quality Management theory to use. Since the early 1980s, you may have read books and journals, attended seminars and training sessions, or watched films and videos about Quality Management. Once again you must make the jump from theory to application. Quality Management Systems: A Practical Guide for Improvement makes it possible.
This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The fork shaped model includes:
oThe Handle - Management's Commitment to Transformation
oThe Neck - Management's Education
oProng One - Daily Management
oProng Two - Cross-Functional Management
oProng Three - Policy Management
Quality Management Systems: A Practical Guide for Improvement supplies an integrated approach that explains the theory and how to put it into practice using a step-by-step method.

Spis treści

A Quality Management System
Purpose of this Chapter
Dr. Deming's Theory of Management
Paradigms
Japanese Total Quality Control
A Model for Quality Management
Summary
The Handle: Management's Commitment to Transformation
Purpose of this Chapter
Starting Quality Management
Responding to a Crisis
Creating a Crisis
Creating a Vision
Initiating Action for the Transformation
Retaining Outside Counsel
Window of Opportunity Opens
Collecting Data to Develop a Transformation Plan
Planning the Transformation
Forming the Executive Committee
Training the Executive Committee and Beyond
Window of Opportunity Begins to Close
Decision Point
Questions for Self-Examination
Summary
The Neck: Management's Education
Purpose of this Chapter
Management's Fears Concerning Education and Self-Improvement
Education and Self-Improvement Groups
Studying the System of Profound Knowledge
Identifying and Resolving Personal Barriers to Transformation
The Quality Management Leader
Summary
Prong One: Daily Management
Purpose of this Chapter
Selecting Initial Project Teams
Doing Daily Management
Summary
Prong Two: Cross-Functional Management
Purpose of this Chapter
Selecting Initial Cross-Functional Teams
Doing Cross-Functional Management
Coordinating Cross-Functional Teams
Some Common Problems Implementing Cross-Functional Management
A Generic Example of Cross Functional Management
Application of the Cost Cutting Process in Human Resources
A Manufacturing Application: Toyota Forklift
A Service Application: Field of Flowers
Summary
Prong Three: Policy Management
Purpose of this Chapter
Background
Initial Presidential Review. Policy Setting
Policy Deployment. Policy Implementation
Policy Feedback and Review
Presidential Review
Flowchart of Policy Management
Personal Example of Policy Management. Business Example of Policy Management
Summary
Resource Requirements of the Fork Model
Introduction
The Template
Summary
Index

O autorze

Howard S Gitlow