Quality Management Demystified

ISBN-13: 9780071449083 / Angielski / Miękka / 2006 / 320 str.

Sid Kemp

Opis

Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.