Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction

ISBN-13: 9780367783419 / Angielski / Miękka / 2021 / 652 str.

D. H. Stamatis

Opis

In many industries, launching of new products/services is a way of life. The idea of bringing new products and services into the market however presents many problems for timing, cost and quality. For example: in the automotive industry the recalls for millions of vehicles in the last several months have been very expensive and have had a negati

Recenzje

"That new product or service your organization offers might be fantastic. But unless you can bring it to market efficiently, it really won't matter. In Quality Assurance, D.H. Stamatis distills his decades of experience in management and quality training to tackle the timing, quality, and cost of delivering such goods. Stamatis discusses the importance of quality systems failure mode and effects analysis (FMEA), statistical process control, and audits."
—Industrial Engineer, November 2015

"Dr. Stamatis takes a complex and critical subject and breaks it down into logical and easily understandable components. Launching of new products is something that most companies recognize needs a great amount of improvement. Continuous Improvement dictates that we constantly reexamine our processes and not only simplify, but standardize as our markets become seamlessly global."
—Robert Horner, Director – Global Quality, Dana Holding Corporation

"Incremental improvements come in many shapes and forms, this book is a home run for any organization needing clarity and definition around and end to end improvement map. Dean simplifies the process with deep thought provoking proven practices aligned sequentially around a complete success model based on his years of experience."
—Kreg Kukor, 25 + year Global Quality Management Professional, Johnson City, Tennessee

"I have had the pleasure of working together with Dr. Stamatis in very challenging cultural change projects. During these, I have been able to see the concepts that are explained in this book fully linked and in practice. Dean is not only a writer or an academic, he is a seasoned guru with real world experience and knows exactly what are they key points to successful launch of new products. This book addresses them all. … This is a must-read for seasoned continuous improvement leaders and novice practitioners in the quest of guidance through their lean journey."
—Carlos A Sanchez Osorio, Federal-Mogul Powertrain

Dean has creativity captured the spirit of quality assurance and important methods to achieve excellence in product development. The book has dissected quality in a way that allows the reader to understand the elements and dimensions of quality. Dean challenges us to apply proven methodologies, like internal audits, to apply the method in a way that will add value for our organizations."
—Anthony Roark, President, Roark & Associates LLC. LEARN2SEE^®

Spis treści

Part One: Original Equipment Manufacturing (OEM) Responsibilities: Timing (Product Development). Basic OEM Quality System. . Manufacturing (facility) Site Assessment (MSA). Sourcing. Segmentation. Supplier Development. Role of Supplier Technical Engineer. Part Two: Supplier Responsibilities: Commitment to Continual Improvement. Lean Manufacturing. Quality Operating System (QOS). Certification to the International Standard and Customer Specific Requirement. Statistical Process Control (SPC). Problem Solving Methodology. Internal Audits. Poka-Yoke. Measurement System Analysis (MSA). Supplier’s Perspective of APQP. Supplier’s Perspective on the PPAP. Capacity Analysis. Geometric Dimensioning and Tolerance (GD&T). A Typical Detailed Expectation List of a Site Assessment by the Customer to the Supplier’s Facility. PPAP Checklist. Mistake Proofing. Preparation for an Audit. Miscellaneous Forms. Glossary. Selected Bibliography.

O autorze

Dean H. Stamatis is the president of Contemporary Consultants Co., in Southgate, Michigan. He is a specialist in Management Consulting, Organizational Development, and Quality Science. He has taught Project Management, Operations Management, logistics, Mathematical Modeling, Economics, Management and Statistics for both graduate and undergraduate levels at Central Michigan University, University of Michigan, ANHUI University (Bengbu, China), University of Phoenix, and Florida Institute of Technology. With over 30 years of experience in management, quality training and consulting, Dr. Stamatis has serviced numerous private sector industries including but not limited to: Steel, Automotive, General manufacturing, tooling, electronics, plastics, food, navy, department of defense, pharmaceutical, chemical, printing, healthcare and medical device.He is a certified Quality Engineer through the American Society of Quality Control, certified Manufacturing Engineer through the Society of Manufacturing Engineers, certified Master Black Belt through IABLS, Inc. and he is a graduate of BSi’s ISO 900 Lead Assessor training program.Dr. Stamatis has written over 70 articles, presented many speeches and has participated in both national and international conferences on quality. He is a contributing author on several books and the sole author of 42 books.