Monitoring Business Performance: Models, Methods and Tools

ISBN-13: 9780415836708 / Angielski / Twarda / 2014 / 246 str.

Per Lind

Opis

While business performance was once equated with financial performance - measured by return on investments and profit margins - non-financial parameters such as serviceability to customers, assessing management capability and quality monitoring are increasingly being seen as fundamental to business success. 'Monitoring Business Performance' creates a deeper understanding about the underlying assumptions and perceptions guiding performance assessment in firms and organisations.

Spis treści

Preface  Part I: Models and Theories  1. Monitoring Business Performance  2. Models as Descriptions of Reality  3. Models in Natural and Social Sciences – A Comparison  4. Are Models Transferable in Time and Space?  5. Models as Reflections of Knowledge and Ideas  Part II: Methods and Tools  6. Models for Assessing Business Performance  7. Performance Indicators  8. Methods and Tools for Business Development  9. Information Systems as Business Monitoring Tools  10. Going Astray – Business Models and State Bureaucracy in an Unholy Alliance

O autorze

Per Lind is Professor in Industrial Economics and Management at Uppsala University, Sweden. He received his doctoral degree from Royal Institute of Technology, Stockholm. He has experience with management in industry (production, marketing) with IBM and Logica, and developed business monitoring systems for UNIDO. He is author of Computerisation in Developing Countries (Routledge, 1991), Small Business Management in Cross-Cultural Environments (Routledge, 2012) and about 60 other publications in English, Spanish and Russian.