Grasso's Restaurant Tales from the Kitchen: A Restaurant Owners Guide to Dining Out with the Rude, Crude and Socially Unacceptable

ISBN-13: 9781523622252 / Angielski / Miękka / 2016 / 90 str.

MS Caroline Grasso

Opis

"Good morning," I boom as the after-church crowd starts rolling into the restaurant one Sunday morning. I am the Hostess with the Mostest, the Queen of Greeting and Seating, the Duchess of the Dining Room, but most of all, I am the owner of this restaurant who depends on these and all our other customers to stay in business. I need their money, they need to eat and I need to bite my tongue, a lot. Don't get me wrong, there were plenty of customers who I actually looked forward to seeing on a regular basis. However, there were plenty of customers who, when I saw them coming into the restaurant, I would cringe.... "There are ten of us," the old woman in the lead snarled. Her words stung my face and unless it had started raining inside so did more than a few specks of saliva from her grimacing mouth. "Well, good morning to you, Satan," I considered replying. "Does God know how nasty you are?" Instead, I plaster on a tight, fake smile, you know, the one they teach you in restaurant school, and ask, "Will that be smoking or non-smoking?" "As far away from smoking as possible " she snaps rolling her eyes and sticking her nose in the air. Of course, how silly of me to ask. "And we are going to need separate checks " she adds as I am walking away but motioning for them to follow me. "Super...," I wanted to choke her and as my hands started to clench, my eyes were suddenly drawn to the gold crucifix hanging around her neck glistening in the morning sun and I wonder how mean and miserable she would have been had she NOT just come from church. She must have had a bad confession session. This scenario, I am sorry to report, is very typical in the restaurant business. People change when they go out to a restaurant. They morph into rude, crude, socially unacceptable human beings. I have no idea why, but after 10 years of dealing with it, I felt compelled to write this book. Everyone goes out to eat these days because no one has time to cook anymore. It is too inconvenient and time consuming. People are too busy working so they can pay the mortgage(s), shell out for day care, the cars and all the meals they eat out, etc., etc. That's where we come in. Welcome to Grasso's Restaurant. A seven day a week, breakfast, lunch and dinner family restaurant. My ex-husband Richard, who I now refer to as Dick, and I must have been crazy to become restaurant owners. We must have been totally insane to think that we could and would survive in a business where despite the aforementioned increase in customer traffic, the failures far exceed the successes. But, it had gotten to the point in both of our careers where we were working too hard and too long making other people rich, so why not try to make ourselves a little bit of cash of our own with our own restaurant? Again, we must have been insane Anyway, in the 10 years that we were open, I accumulated a multitude of stories, mostly horror, some not so much, about the people who ate in our restaurant.....and their conduct. I don't pretend to be Miss Manners of the restaurant scene, but I do know a thing or two about dining out and believe me, I can and will dish out pointers with the rest of them. So, sit back, relax and let me give the tips this time. Who knows, you might even recognize someone on the following pages. No, not you, you are the perfect customer.

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