Everyone's Problem-Solving Handbook

ISBN-13: 9780527916527 / Angielski / Miękka / 1992 / 176 str.

Professor Michael R. Kelly

Opis

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems. Five-Step Problem-Solving Process Identify the problem: Clearly state what needs improvement. Analyze: Determine what causes the problem to occur.

1. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
2. Test Implement: Implement these actions on a trial basis to determine their effectiveness.
3. Standardize: Ensure that useful actions are preserved.

Spis treści

Preface Chapter One: A New Way of Thinking Chapter Two: A Systematic Approach Chapter Three: Tools for Quality Improvement Chapter Four: Applying the Tools for Quality Improvement Glossary Bibliography Index

O autorze

Michael R. Kelly