Empowerment: HR Strategies for Service Excellence

ISBN-13: 9780750652445 / Angielski / Miękka / 2001 / 320 str.

Conrad Lashley; Conrad Lashely

Opis

When successfully incorporated as part of HR strategy, empowerment can: enable organizations to gain commercial and competitive advantage; become more flexible; improve employee commitment; and use the skills of individual employees to best advantage and enhance personal capabilities.

Spis treści

Employee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management; Employment strategy and the service organization; Empowerment: another flash in the panaceas?

O autorze

Conrad Lashley