Continuous Improvement Practice in Local Government: Insights from Australia and New Zealand

ISBN-13: 9780367820534 / Angielski / Twarda / 2021 / 130 str.

Matthew Pepper; Oriana Milani Price; Arun Elias

Opis

This book uncovers the kinds of continuous improvement practices that are enacted in various local government contexts, thus going beyond approaches which privilege the application of CI tools over the contextualisation of CI programs. Researchers and practitioners will benefit from the grounded industry base experiences and insights shared.

Spis treści

1. Introduction 2. Landscape of Continuous Improvement in Local Government 3. Embedding CI in LG through knowledge sharing 4. Case study #1 Stakeholder analysis for continuous improvement — A New Zealand perspective 5. Case Study #2 in the Australian Context - Developing a performance measurement framework in a Council Undergoing Growth 6. Case study #3 Critical success factors 7. Case Study #4 - Understanding the work of CI practitioners 8. Conclusion