Basics of Benchmarking

ISBN-13: 9780527763015 / Angielski / Miękka / 1995 / 80 str.

Robert Damelio;Damelio

Opis

The first part of "The Basics of Benchmarking "provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process.

Spis treści

1. The Language of Benchmarking 2. Commonly Asked Questions About Benchmarking 3. The Three Phases of Benchmarking: An Introduction 4. Analysis Phase Outputs 5. Discovery Phase Outputs 6. Implementation Phase Outputs 7. Conducting a Site Visit

O autorze

Robert Damelio