ISBN-13: 9780981987026 / Angielski / Miękka / 2009 / 222 str.
ISBN-13: 9780981987026 / Angielski / Miękka / 2009 / 222 str.
The companies whose case studies are featured in this book have proven excellence in their creative and successful deployment of advanced workflow process and business process management concepts. The positive impact to their corporations includes increased revenues, more productive and satisfied employees, product enhancements, better customer service and quality improvements.