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Professional Services Automation: Optimizing Project and Service Oriented Organizations
ISBN: 9780471230182 / Angielski / Twarda / 432 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. PRAISE FOR Professional Services Automation
"SPO/PSA should be viewed by the market as a cost of doing business or, in other words, a competitive necessity for conducting business in the services economy." -Ted Kempf, Principal Analyst, Gartner "The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first-to make a PSA decision without consulting this book first would be foolish." -Rick Freedman, author, The IT Consultant and The eConsultant "I have requested each and... PRAISE FOR Professional Services Automation
"SPO/PSA should be viewed by the market as a cost of doing business or, in other words, a com... |
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339,89 |
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Soft Systems Methodology: Conceptual Model Building and Its Contribution
ISBN: 9780471894896 / Angielski / Twarda / 250 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Conceptual model building is accepted as a key phase in Soft Systems Methodology. Despite the recognition of the importance of the SSM, students are still experiencing difficulty with the basic process of conceptual model building. This book addresses that issue.
Conceptual model building is accepted as a key phase in Soft Systems Methodology. Despite the recognition of the importance of the SSM, students are s...
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308,25 |
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The Handbook of Office Automation
ISBN: 9780595306909 / Angielski / Miękka / 92 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "The Handbook of Office Automation" is an invaluable resource for the information systems and project design professional. Author Dr. R. Reilly brings over twenty years of both academic and industrial experience in project design and implementation to the reader in clear easy to understand language.
"The Handbook of Office Automation" is an invaluable resource for the information systems and project design professional. Author Dr. R. Reilly brings...
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cena:
42,88 |
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Knowledge Networking
ISBN: 9780750639767 / Angielski / Miękka / 336 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A guide to the strategic, organizational and human impact of technologies that support knowledge, including the internet, groupware and collaborative technologies, showing how they transform organizational practicies and help improve both individual and team performances. Aimed at senior managers, CEOs, IT directors and MBA students.
A guide to the strategic, organizational and human impact of technologies that support knowledge, including the internet, groupware and collaborative ...
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cena:
263,24 |
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Information Technology and the World of Work
ISBN: 9780765808202 / Angielski / Miękka / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Information technologies have become both a means and an end, transforming the workplace and how work is performed. This ongoing evolution in the work process has received extensive coverage but relatively little attention has been given to how changing technologies and work practices affect the workers themselves. This volume specifi cally examines the institutional and social environment of the workplaces that information technologies have created.
Information technologies have become both a means and an end, transforming the workplace and how work is performed. This ongoing evolution in the work...
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cena:
243,36 |
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Get Mobile: The Essential Guide to Building Your Own Mobile Real Estate Office
ISBN: 9781425103835 / Angielski / Miękka / 56 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Secrets of technology are reveled in this easy to understand manual. Comes complete with product suggestions and diagrams.
Secrets of technology are reveled in this easy to understand manual. Comes complete with product suggestions and diagrams.
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cena:
78,13 |
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Tales from the Project Trade
ISBN: 9781553691648 / Angielski / Miękka / 108 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A collection of stories illustrating the lessons learned by a professional capital project manager over a 40 year carrer. The lessons are presented in a conversational style; non-techinical, and focuses upon behavior, inter-personal style and the softer side of project failures and successes.
A collection of stories illustrating the lessons learned by a professional capital project manager over a 40 year carrer. The lessons are presented in...
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cena:
56,79 |
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The Customer Call Center Outback : A Frontline Supervisor's Map to Success
ISBN: 9781557532596 / Angielski / Miękka / 81 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The Customer Call Center Outback has been written to provide some basic support for this critical role. A ""workbook"" format has been designed to make it an easy-to-use reference tool for those leaders we call supervisors. The goal is to offer suggestions on how to solve the most frequently encountered problems for this critical group of leaders. This book is based on research with 70 of the country's call/contact center supervisors. Trotter asked each of them to identify the 10 most frequent problems and then offer a list of actions that resulted in success as well as provide a list of...
The Customer Call Center Outback has been written to provide some basic support for this critical role. A ""workbook"" format has been designed to mak...
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cena:
114,21 |
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Working with Machines: The Nuts and Bolts of Lean Operations with Jidoka
ISBN: 9781563273292 / Angielski / Twarda / 364 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. How do companies in high labor cost countries manage to remain competitive?
In western manufacturing, the more manual a process, the more severe the competitive handicap of high wages. Full automation would make labor costs irrelevant but remain impractical in most industries. Most successful manufacturing processes in advanced economies are neither fully manual nor fully automatic -- they involve interactions between small numbers of highly skilled people and machines that account for the bulk of the manufacturing costs and thereby remain competitive. In Working with... How do companies in high labor cost countries manage to remain competitive?
In western manufacturing, the more manual a process, the more severe th... |
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337,74 |
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Business Applications of Neural Networks: The State-Of-The-Art of Real-World Applications
ISBN: 9789810240899 / Angielski / Twarda / 220 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Neural networks are increasingly being used in real-world business applications and, in some cases, such as fraud detection, they have already become the method of choice. Their use for risk assessment is also growing and they have been employed to visualise complex databases for marketing segmentation. This boom in applications covers a wide range of business interests -- from finance management, through forecasting, to production. The combination of statistical, neural and fuzzy methods now enables direct quantitative studies to be carried out without the need for rocket-science...
Neural networks are increasingly being used in real-world business applications and, in some cases, such as fraud detection, they have already become ...
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496,76 |
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2009 BPM and Workflow Handbook: Spotlight on Government
ISBN: 9780977752799 / Angielski / Miękka / 302 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The question, "How can governments manage change organizationally and be agile operationally?" is answered in this special spotlight on BPM in Government with specific emphasis on the USA government where agencies, armed forces, states and cities are facing almost insurmountable challenges. This is a book for business people who just want to understand the how and why of process automation and integration in simple non-jargon terms. It is also for the technical person looking for current insights into where BPM standards are heading, tech-savvy ideas for implementations and more. Throughout...
The question, "How can governments manage change organizationally and be agile operationally?" is answered in this special spotlight on BPM in Governm...
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cena:
53,42 |
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BPM Excellence in Practice 2009: Innovation, Implementation and Impact Award-winning Case Studies in Workflow and Business Process Management
ISBN: 9780981987026 / Angielski / Miękka / 222 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The companies whose case studies are featured in this book have proven excellence in their creative and successful deployment of advanced workflow process and business process management concepts. The positive impact to their corporations includes increased revenues, more productive and satisfied employees, product enhancements, better customer service and quality improvements.
The companies whose case studies are featured in this book have proven excellence in their creative and successful deployment of advanced workflow pro...
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cena:
36,15 |
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Public Sector Transformation Through E-Government: Experiences from Europe and North America
ISBN: 9780415527378 / Angielski / Twarda / 280 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This text explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society.
This text explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on ...
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cena:
794,81 |
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Excel 2010: The Basics
ISBN: 9781470102432 / Angielski / Miękka / 94 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Designed to increase the productivity of MS Excel users, Excel 2010: The Basics course will give you a firm grasp of the essentials. Productivity in Automation workbooks are designed to help you "learn by doing." After completing the lessons you can continue to use this book as a reference. In this course you will learn: Creating and Saving Workbooks Create and Edit Formulas Copy and move data and formulas Format and Print Workbooks Create and Enhance Charts
Designed to increase the productivity of MS Excel users, Excel 2010: The Basics course will give you a firm grasp of the essentials. Productivity in A...
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cena:
40,92 |
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Cases on Performance Measurement and Productivity Improvement: Technology Integration and Maturity
ISBN: 9781466626188 / Angielski / Twarda / 548 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "This book present a variety of teaching cases that provide essential research on applied innovations in the business and IT management fields"--Provided by publisher.
"This book present a variety of teaching cases that provide essential research on applied innovations in the business and IT management fields"--Provi...
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cena:
911,57 |
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Top 25 Enterprise Architecture KPIs of 2011-2012
ISBN: 9781482598902 / Angielski / Miękka / 76 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The "Top 25 Enterprise Architecture KPIs of 2011-2012" report provides insights into the state of enterprise architecture performance measurement today by listing and analyzing the most visited KPIs for this industry on smartKPIs.com in 2011. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format, that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. This product is part of the "Top KPIs of 2011-2012" series of reports and a result of the research program...
The "Top 25 Enterprise Architecture KPIs of 2011-2012" report provides insights into the state of enterprise architecture performance measurement toda...
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cena:
201,51 |
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Top 25 Network Management KPIs of 2011-2012
ISBN: 9781482599084 / Angielski / Miękka / 76 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The "Top 25 Network Management KPIs of 2011-2012" report provides insights into the state of network management performance measurement today by listing and analyzing the most visited KPIs for this industry on smartKPIs.com in 2011. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format, that includes fields such as: definition, purpose, calculation, limitation, overall notes and additional resources. This product is part of the "Top KPIs of 2011-2012" series of reports and a result of the research program conducted by...
The "Top 25 Network Management KPIs of 2011-2012" report provides insights into the state of network management performance measurement today by listi...
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cena:
201,51 |
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The World of Customer Service
ISBN: 9780840064240 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters...
Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation i...
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cena:
433,95 |
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Business Skills Exercises
ISBN: 9781111572198 / Angielski / Miękka / 288 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. BUSINESS SKILLS EXERCISES is the perfect tool to prepare you for any entry-level business position. Designed to provide realistic experiences, this text provides exercises with a stated goal and follows up with a unit test to ensure you understand everything you need to succeed.
BUSINESS SKILLS EXERCISES is the perfect tool to prepare you for any entry-level business position. Designed to provide realistic experiences, this te...
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cena:
298,00 |
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Procedures & Theory for Administrative Professionals
ISBN: 9781111575861 / Angielski / Twarda / 460 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 7TH EDITION prepares students seeking entry-level assistant positions or who are transitioning to a job with greater responsibility. Instruction and activities target new technology and build communication and human relation skills. Emphasis on critical thinking, creative problem solving, and professional development prepare students for challenges they will face in today's global market place. The seventh edition has been reorganized to offer more thorough coverage of key topics ranging from new technologies, the changing workplace,...
PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 7TH EDITION prepares students seeking entry-level assistant positions or who are transitioning...
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cena:
517,62 |
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