How to Give Your Users the LIS Services They Want

ISBN-13: 9781856046725 / Angielski / Miękka / 2009 / 208 str.

Sheila Pantry; Peter Griffiths

Opis

Stay a step ahead of your users' ever-evolving needs despite rapidly changing technologies and shifts in information-seeking behavior. Librarians and information professionals who seek user-centric services will find fresh insight into the many benefits of analyzing user behavior, including more effective planning strategies, marketing approaches, cost-efficient budgets, and increased customer and management satisfaction Co-authors Sheila Pantry and Peter Griffiths address the fundamental concepts and practices that facilitate successful, start-to-finish user behavior analysis. They outline the best methods for assessment, making effective use of information already available to your organization, categorizing users, and understanding your data. There are also clear answers to common questions about the uses of online data, the advantages of partnerships, remote users, and different types of user training. This step-by-step guide will help you tackle user behavior analysis in your own organization and provide your users with exactly what they need.

Spis treści

1. Why this book? 2. Understanding users – the what, why, where, when, how and who 3. What is the current knowledge about your users and their needs – is it really predictable? 4. Great expectations: how LIS professionals can manage and train users 5. Using information about past user behaviour 6. Making the most of knowing your users 7. Keeping track of changes in what users want 8. Tracking the future 9. Future perfect? Appendix 1. Reading list and references Appendix 2. Where to go for further information.