Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement

ISBN-13: 9781508567431 / Angielski / Miękka / 2015 / 128 str.

Jerry Pounds; Tom Werner; Bob Foxworthy

Opis

This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative.
The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.