Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence

ISBN-13: 9781138438347 / Angielski / Twarda / 2017 / 404 str.

Mark Graham Brown

Opis

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U

Spis treści

Introduction; Understanding the Malcolm Baldrige National Quality Award; Preparing an application for the Baldrige Award; Key themes and relationships Among the criteria; Understanding the Baldrige Award Scoring Scale; Interpreting the Criteria for the Organizational Profile; Interpreting the Criteria for Leadership (1); Interpreting the Criteria for Strategic Planning (2); Interpreting the Criteria for Customer and Market Focus (3); Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4); Interpreting the Criteria for Human Resource Focus (5); Interpreting the Criteria for Process Management (6.0); Interpreting the Criteria for Business Results (7.0); Preparing for a Site Visit; Using a Baldrige Assessment as a Strategic Planning tool; Further Readings; Appendix A: State Awards Based on the Baldrige Criteria

O autorze

Mark Graham Brown Manhattan Beach, California, USA. Jonathan Craig