Achieving Quality Through Continual Improvement

ISBN-13: 9780471092209 / Angielski / Miękka / 1998 / 640 str.

Johannes Ledolter; Claude W. Burrill;Burrill

Opis

This text provides the reader with a general and widely-applicable problem-solving strategy for use in quality improvement. It covers a variety of statistical and non-statistical problem-solving tools and it discusses techniques that should be useful when problems are solved by groups or teams of people. It also shows how the success of problem solving is influenced by the style of management and the type of management-employee interaction.

Spis treści

Introduction to Quality.

History of the Quality Movement.

The Value of Implementing Quality.

People and Quality.

Products, Processes, and Quality.

Exploring the Meaning of Quality.

A PROCESS VIEW OF QUALITY.

The Production Process.

Creating a Production Process.

The Specification Process.

The Design Process.

The Create Process.

The Examine Process.

MANAGEMENT ISSUES IN ACHIEVING QUALITY.

The Quality System.

Establishing a Culture for Quality.

Managing Quality.

Quality and People Management.

STABILIZING QUALITY.

Stabilizing the Quality System.

Managing by Facts: Data Gathering and Data Classification.

Data Analysis and Data Presentation.

Statistical Techniques for Achieving Quality.

IMPROVING QUALITY.

Quality Improvement.

Quality Improvement Initiatives.

Quality Innovation.

CONCLUSION.

Optimism for the Future: Quality Awards and Success Stories.

Appendix.

Index.

Blurb

Take a look at the cover of this book, particularly the two images you see there. One image is of electronic components, which makes sense–quality management has been an important tool in the electronics industry for some time now. The other image however is a little more surprising. What does a short–order cook have to do with quality? The answer is simple–quality is needed everywhere, from high–tech manufacturing to pancakes. In fact, quality management is vital to the production of just about any goods, services, or information products you can imagine. This book is all about quality–how to achieve it, how to measure it, how to maintain it. In it, you′ll explore all aspects of quality, from quality of goods and services to the processes that are necessary to achieve quality. Plus, this book will show you quality management in action. A series of real–life cases illustrate how theory hits the workplace, including:
∗ The Pancake Dilemma, in which you are asked to determine a pancake quality improvement plan
∗ Acme Electronics, in which you are asked to critique their new quality programs, and list some specific steps to take to improve them.