Kategoria BISAC: Medical >> Hospital Administration & Care

The Institute of Medicine, Centers for Medicare and Medicaid, The Joint Commission, and other regulatory and accrediting bodies all agree that hospitals must be transformed into places where each patient receives quality care, every single time. In other words, zero defects. Helping to ensure quality at every level, high-reliability methods offer healthcare leaders the tools they need to achieve this noble goal.

Leading High-Reliability Organizations in Healthcare details the attributes and practices that help high-reliability organizations (HROs) excel in the service...

The best strategies in healthcare begin with empathy

Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize modern healthcare.

One of healthcare's most acclaimed thought leaders, Dr. Thomas H. Lee shows that world-class medical treatment and compassionate care are...

The gold standard in reengineering healthcare delivery

When it comes to providing high-quality care in the most efficient, cost-effective way possible, ProvenCare has proven to be the gold standard in the industry. Developed at Geisinger Health System and praised by healthcare leaders worldwide, this pioneering approach provides an essential blueprint for healthcare executives who want to provide higher levels of care for their patients, greater incentives for practitioners, and smarter solutions at lower costs.

ProvenCare will help you achieve four...

Stakeholder Health: Insights from New Systems of Health, developed with support from the Robert Wood Johnson Foundation, is a rich and detailed review of some of the best practices in the areas of community health improvement, as well as clinical and community partnerships, spanning 11 chapters. The chapters range from a crisp review of the social determinants or drivers of health to leadership for new partnerships between health systems and communities, relational information technology, community health navigation, financial aspects of partnering with community in a new "social return on...

This book was written to fill a need for a basic text about medical social work. The material has specific reference to social work in the hospital organization, but much of it is applicable to social work within the broader context of health care.

Any printed material now available on the subject is largely incidental and scattered reference. This book will be of great value to social workers, and to students in hospital administration, medicine, and nursing. It will also be of help to members of hospital boards and to hospital administrators who wish to establish or evaluate a...

The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America

Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:...

Process modeling and process management are traversal disciplines which have earned more and more relevance over the last two decades. Several research areas are involved within these disciplines, including database systems, database management, information systems, ERP, operations research, formal languages, and logic. This book aims to provide the reader with an in-depth analysis of what process modeling and management techniques can do in healthcare, the major challenges faced, and those challenges still forthcoming. In order to cover these major topics in-depth, the book features...

Ambulatory Surgery Center Safety Guidebook: Managing Code Requirements for Fire and Life Safety helps guide ASC administrative and security staff meet the requirements and standards of both federal and state authorities, including the Life Safety Code, a critical designation for facilities participating in Medicare (CMS) funding reimbursement. Designed for easy reference, the book assumes no code knowledge on the part of ASC staff, and provides guidance for the policies, emergency plans, drills, inspection, testing and maintenance of fire protection and building systems necessary...