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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
ISBN: 9780787952518 / Angielski / Miękka / 176 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one.
Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed to provide readers with the fundamental information and skills to start or strengthen a customer service initiative within a health care organization. This book concentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an... Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one.
Creating a culture of ser... |
cena:
319,38 |
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Disease Management: A Systems Approach to Improving Patient Outcomes
ISBN: 9780787957384 / Angielski / Twarda / 382 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Motivated by business pressures, market consolidation, and the pursuit of quality care, health care professionals in all areas of practice are beginning to explore more fully the tremendous potential of disease management-- a systemwide strategy for proactively managing chronic diseases across the entire continuum of care. Disease Management is the first book to bring together systems thinking and organizational structure in a framework for designing, developing, and implementing a comprehensive health management system.
Motivated by business pressures, market consolidation, and the pursuit of quality care, health care professionals in all areas of practice are beginni...
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cena:
597,78 |
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The Health Care Value Chain: Producers, Purchasers, and Providers
ISBN: 9780787960216 / Angielski / Twarda / 464 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Written by Lawton R. Burns and a panel of expert contributors, from the prestigious Wharton School, The Health Care Value Chain analyzes the key developments and future trends in the United States' health care supply chain. Based on a groundbreaking research initiative underwritten by the industry/university consortium-- the Center for Health Management Research-- this important book offers an in-depth examination of how the health care supply chain helps create value and competitive advantage.
The Health Care Value Chain offers a thorough examination of the trading relationships among... Written by Lawton R. Burns and a panel of expert contributors, from the prestigious Wharton School, The Health Care Value Chain analyzes the key devel...
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cena:
381,24 |
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Clinical Trials and Human Research: A Practical Guide to Regulatory Compliance
ISBN: 9780787965709 / Angielski / Twarda / 656 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This easy-to-read reference book provides a practical approach for dealing with the legal and regulatory compliance issues involved in human research. Covering a broad range of topics, such as consent, confidentiality, subject recruitment and selection, the role of the investigator and Institutional Review Board, it offers timely and useful strategies for achieving regulatory compliance while reducing liability. In addition, insurance, quality management, accreditation, and risk management are topics examined in the book. The practical insights found in this volume are not found in other...
This easy-to-read reference book provides a practical approach for dealing with the legal and regulatory compliance issues involved in human research....
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cena:
726,66 |
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The Health Care Industry: A Primer for Board Members
ISBN: 9780787967215 / Angielski / Twarda / 160 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Health care industry board members are called upon to make decisions that have an enormous effect on their organizations, medical staffs, employees, and their communities. To be effective, they must understand context; the health care industry's structure and dynamics
The Health Care Industry offers board members a comprehensive resource that clearly explains how health services are organized, financed, and provided. This much-needed resource contains a wealth of information and
Health care industry board members are called upon to make decisions that have an enormous effect on their organizations, medical staffs, employees, a...
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cena:
298,76 |
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Epidemic of Care
ISBN: 9780787968885 / Angielski / Twarda / 304 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Health care premiums in the U.S. are escalating from twelve to twenty percent a year-- with no end in sight. The impact of those cost increases on both employers and employees will be huge. Workers will see a direct cut in their take-home pay. Millions will lose health insurance coverage completely. Senior citizens on fixed incomes will be hit particularly hard, as premiums for their Medicare supplement plans and prescription drug costs climb. Frustrated and angry, people will soon be demanding a solution from their elected officials, and, for the first time in recent memory, the size of our...
Health care premiums in the U.S. are escalating from twelve to twenty percent a year-- with no end in sight. The impact of those cost increases on bot...
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cena:
231,74 |
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Pharmacy and the U.S. Health Care System
ISBN: 9780789018755 / Angielski / Twarda / 504 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The healthcare field is rapidly evolving, compelled by technological strides, pressure to increase efficiency, and demand to contain costs. Pharmacy and the U.S. Health Care System, Third Edition is the classic text used to prepare pharmacists for independent practice in today's unpredictable environment since the first edition was published in 1991. This new edition is now streamlined and tailored for a one-semester course, completely updated with the most recent data, statistics, and emerging issues relevant to today's pharmacy professional, with new chapters devoted to the political...
The healthcare field is rapidly evolving, compelled by technological strides, pressure to increase efficiency, and demand to contain costs. Pharmacy a...
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cena:
269,33 |
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Pharmacy Practice in an Aging Society
ISBN: 9780789026514 / Angielski / Twarda / 212 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Learn how to talk--and listen--to your elderly clients
Pharmacy Practice in an Aging Society examines the aspects of aging that transcend physical and biological changes, addressing practical concerns such as communication, understanding values, and end-of-life issues. This unique book provides pharmacists with the basics on how to enhance their service to the elderly and offers additional suggestions for improving the empathy and understanding they have for their patients. The book explores general health and pharmacy concerns of the elderly, including abuse, neglect, sexuality,... Learn how to talk--and listen--to your elderly clients
Pharmacy Practice in an Aging Society examines the aspects of aging that transcend p... |
cena:
333,00 |
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Drugs, Ethics, and Quality of Life: Cases and Materials on Ethical, Legal, and Public Policy Dilemmas in Medicine and Pharmacy Practice
ISBN: 9780789028563 / Angielski / Twarda / 348 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Weighing the ethical considerations in healthcare and drug issues can be emotionally difficult and mentally challenging. Drugs, Ethics, and Quality of Life: Cases and Materials on Ethical, Legal, and Public Policy Dilemmas in Medicine and Pharmacy Practice is a fascinating casebook that clearly discusses the most contentious ethical conflicts that resulted in legal actions. This easy-to-read text provides all sides of controversial real-life cases that provoke spirited debate while teaching the fundamentals of pharmacy law and ethics. The book is a unique exploration into the basic principles...
Weighing the ethical considerations in healthcare and drug issues can be emotionally difficult and mentally challenging. Drugs, Ethics, and Quality of...
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cena:
360,83 |
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Anthropology and International Health: South Asian Case Studies
ISBN: 9780792300052 / Angielski / Twarda / 314 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In this book I present a series of eleven essays written between 1978 and 1987 on subjects relevant to the anthropology of health and international health. The issues addressed in these essays were investigated during 38 months of fieldwork in rural southwest peninsular India (197 4-86) and 15 months of fieldwork in southwest Sri Lanka (1983-84 ).;During various periods of this time I conducted ethnographic fieldwork, explored the feasibility of participatory community research, facilitated the development of a postgraduate health education training program, and served as a consultant to...
In this book I present a series of eleven essays written between 1978 and 1987 on subjects relevant to the anthropology of health and international he...
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cena:
805,10 |
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On the Nature of Health: An Action-Theoretic Approach
ISBN: 9780792333692 / Angielski / Twarda / 217 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. GENERAL INTRODUCTION This study of the concept of health is an attempt to combine central ideas in modern philosophy of medicine with certain results from analytical action theory. What emerges from the study is a concept 'of health based on an action-theoretic foundation. A person's health is characterized as his ability to achieve his vital goals. The general conception is not new. This study has been inspired by a number of scholars, both ancient and modern. The most important influences from the latter have been those of Georges Canguilhem, H. Tristram Engelhardt Jr., Caroline Whitbeck...
GENERAL INTRODUCTION This study of the concept of health is an attempt to combine central ideas in modern philosophy of medicine with certain results ...
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cena:
603,81 |
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Population and Family in the Low Countries 1994: Selected Current Issues
ISBN: 9780792333968 / Angielski / Twarda / 299 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. EDITORS NIDI, P.O. Box 11650, 2502 AR The Hague, The Netherlands CBGS, Markiesstraat 1, 1000 Brussels, Belgium This volume is the tenth edition in the series "Population and Family in the Low Countries." It is published by the Netherlands Interdisciplinary Demo graphic Institute (NIDI, The Hague) together with the Flemish Population and Family Study Centre (CBGS, Brussels), with the purpose to inform an international audience on results of demographic research in Belgium and the Netherlands. The series started in 1976. From 1991 on, it is published annually. The current edition includes seven...
EDITORS NIDI, P.O. Box 11650, 2502 AR The Hague, The Netherlands CBGS, Markiesstraat 1, 1000 Brussels, Belgium This volume is the tenth edition in the...
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cena:
603,81 |
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The Future of Medicines in Health Care: Scenario Report Commissioned by the Steering Committee on Future Health Scenarios
ISBN: 9780792336242 / Angielski / Miękka / 300 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The future place of medicines in health care is both exciting and uncertain. With an aging population, an increasing number of chronic sick, a growing range of treatment options and a developing European market, the one certainty is that medication patterns will change radically over the next 15 years or so. How the future might look, in terms of quality, volume and cost of pharmacotherapy, is the subject of this report.
Four scenarios for the future are set out, all of which take account of already visible trends. Sobriety in sufficiency envisages rational and restrained... The future place of medicines in health care is both exciting and uncertain. With an aging population, an increasing number of chronic sick, a growing...
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cena:
805,10 |
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Population and Family in the Low Countries 1995: Selected Current Issues
ISBN: 9780792339458 / Angielski / Twarda / 162 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. EDITORS Hans V AN DEN BREKEL * and Fred DEVEN** * NIDI, P. O. Box 11650, 2502 AR The Hague, The Netherlands ** CBGS, Markiesstraat 1, 1000 Brussels, Belgium The series "Population and Family in the Low Countries" (POPFAM), established in 1976, aims to introduce selected issues of demographic research in Flanders/Belgium and the Netherlands to an international audience. The publication series results from cooperation between the Nether lands Interdisciplinary Demographic Institute (NIDI, The Hague) and the Flemish Population and Family Study Centre (CBGS, Brussels). This 1995 edition is the...
EDITORS Hans V AN DEN BREKEL * and Fred DEVEN** * NIDI, P. O. Box 11650, 2502 AR The Hague, The Netherlands ** CBGS, Markiesstraat 1, 1000 Brussels, B...
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cena:
402,53 |
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Theory and Methods of Economic Evaluation of Health Care
ISBN: 9780792340379 / Angielski / Twarda / 247 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Most economic evaluations of health care programmes at the moment are cost effectiveness and cost-utility analyses. The problem with these methods is that their theoretical foundations are unclear. This has led to confusion about how to define the costs and health effects and how to interpret the results of these studies. In the environmental and traffic safety fields it is instead common to carry out traditional cost-bene: fit analyses of health improving programmes. This striking difference in how health programmes are assessed in different fields was the original motivation for writing...
Most economic evaluations of health care programmes at the moment are cost effectiveness and cost-utility analyses. The problem with these methods is ...
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cena:
402,53 |
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Mercury as a Global Pollutant: Human Health Issues: Fourth International Conference, August 4-8 1996, Hamburg, Germany
ISBN: 9780792346791 / Angielski / Twarda / 202 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. ACKNOWLEDGEMENTS PART 1 FISH CONSUMPTION AND METHYLMERCURY EXPOSURE IN THE AMAZON A. C. BARBOSA, A. M. GARCIA, J. R. DESOUZAI Mercurycontamination inhairofriverine 1-8 populations of Apiacas Reserve in the Brazilian Amazon E. D. BIDONE, Z. C. CASTILHOS, T. J. S. SANTOS, T. M. C. SOUZA and L. D. LACERDA I Fish contamination and human exposure to mercury in Tartarugalzinho River, Amapa State, Northern Amazon, Brazil. A screening approach 9-15 H. A. KEHRIG, O. MALM and H. AKAGI I Methylmercury in hair samples from different riverine groups, Amazon, Brazil 17-29 J. LEBEL, M. ROULET, D. MERGLER,...
ACKNOWLEDGEMENTS PART 1 FISH CONSUMPTION AND METHYLMERCURY EXPOSURE IN THE AMAZON A. C. BARBOSA, A. M. GARCIA, J. R. DESOUZAI Mercurycontamination inh...
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cena:
402,53 |
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Asking to Die: Inside the Dutch Debate about Euthanasia
ISBN: 9780792351863 / Angielski / Miękka / 588 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. claim was that he had faced a conflict of duties pitting his legal duty not to kill against his duty as a physician to relieve his patient's unbearable suffering. He was acquitted on the important grounds of conflict of duty. These grounds are based on a concept in Dutch law called "force majeure" 4 which recognizes extenuating circumstances such as conflicts of duty. The acquittal was upheld by the Lower Court of Alkmaar, but revoked by an Amsterdam court of appeal. The case went on to the Supreme Court, but before the Supreme Court's decision was issued, the Royal Dutch Medical Association...
claim was that he had faced a conflict of duties pitting his legal duty not to kill against his duty as a physician to relieve his patient's unbearabl...
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cena:
402,53 |
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Text Therapeutics
ISBN: 9780792369011 / Angielski / Miękka / 88 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Text Therapeutics was written specifically for medical science professionals whose mother tongue is not English. Its objective is to assist non-native English- speaking physicians or scientists in the task of writing research documents for medical journals and/or oral presentations for medical congresses.
Text Therapeutics incorporates a simplified methodology, which:
Text Therapeutics was written specifically for medical science professionals whose mother tongue is not English. Its objective is to...
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cena:
173,06 |
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Endocrine Disrupters: Environmental Health and Policies
ISBN: 9780792370567 / Angielski / Twarda / 377 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. During recent decades, millions of tonnes of man-made chemicals have been produced and released into the environment, with very little safety testing. Many of these chemical substances have been found to interfere with the endocrine system and modulate its function. This book not only overviews the effects of endocrine/disrupting substances on human health, but also addresses the regulatory problems from the point of view of international organisations, including the WHO, the EU, and the European Chlorine Industry.
This volume contains the proceedings of a workshop held at the... During recent decades, millions of tonnes of man-made chemicals have been produced and released into the environment, with very little safety testing....
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cena:
603,81 |
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Health Effects of Ambient Air Pollution: How Safe Is the Air We Breathe?
ISBN: 9780792377191 / Angielski / Twarda / 249 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Health Effects of Ambient Air Pollution provides the reader with an overview of the health effects of air pollution in human subjects. The majority of the book is devoted to the discussion of the health effects of common widespread air pollutants regulated by the U.S. Environmental Protection Agency through national ambient air quality standards. The book reviews the sources and fate of common air pollutants in ambient air and researches the adverse effects of these outdoor and indoor air pollutants in in vivo' cell systems, animals, and humans. Research for the book was conducted in...
Health Effects of Ambient Air Pollution provides the reader with an overview of the health effects of air pollution in human subjects. The ma...
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cena:
402,53 |
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