Kategoria BISAC: Language Arts & Disciplines >> Library & Information Science - Archives & Special Libraries

The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library's Front Line team is the 'human face' of the library. How well they do their job can have a massive impact on the quality of the learning experience for many...

Value is at the core of every organization's purpose. Without value, organizations die. Libraries as well as museums, archives, and galleries have traditionally added value to their communities through their collections and services, but yesterday's collections and services are no longer enough. In order to remain sustainable, today's libraries, archives, museums, and galleries must explore new ways to add value that resonate in the lives of their customers.

This unique book explains how addressing the "5 C's" of adding value content, context, connection, collaboration, and...

Archives in the Digital Age: Standards, Policies and Tools discusses semantic web technologies and their increased usage in distributing archival material. The book is a useful manual for archivists and information specialists working in cultural heritage institutions, including archives, libraries, and museums, providing detailed analyses of how metadata and standards are used to manage archival material, and how this material is disseminated through the web using the Internet, the semantic web, and social media technologies.

Following an introduction from the author, the...

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to,...

Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to implement innovative new services, while also maintaining and updating the old. The efforts undertaken are immense, but how best to evaluate their success?

In this groundbreaking new book from Routledge, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or UX ) research methods. Through a combination of theoretical discussion and applied case studies, they argue that this...

Special collections today from rare books and other specialized book collections to audio recordings and visual images offer librarians limitless opportunities to showcase their skills in curating, preserving, and offering access to these resources to patrons. Drawing on innovative practices and enduring values to address challenges and opportunities in the broad realm of special collections librarianship, this book updates the notion of special collections to the wide range of materials, institutions, and contexts where they exist today. The contributed essays describe the various kinds...