Kategoria BISAC: Language Arts & Disciplines >> Library & Information Science - Administration & Management

When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community.

The book shows how techniques borrowed from successful retail...

The general recipe for achieving an intended outcome is equal parts of the following: clear vision and mission, a practical strategic plan, daily activities linked to the mission, and unified commitment to the plan. However, orchestrating the details of these necessary components is somewhat more complicated.

"Crash Course in Strategic Planning" uses a process approach to the creation of a strategic plan, providing practitioners with no-nonsense instruction on planning. The volume is arranged to lead the reader through the stages of planning, from the beginning development stages...

Modern libraries are recreating themselves as idea centers for today's Internet-savvy, digitally driven clientele. This book provides a fresh approach to learning as well as guidelines for creating dynamic and relevant library programs for children, teens, and families. Organized thematically, each chapter includes relevant topical research and three to eight community-focused approaches. Programs range from small, single-library initiatives in rural communities to multi-site, cross-border initiatives. This essential reference includes collaborative and locally inspired programs, many of...

In these tough economic times, librarians must maximize the potential of their volunteer programs. This innovative guide not only provides readers with the practical information they need to recruit, manage, and retain effective volunteers, but also demonstrates how to create a dynamic volunteer program--one that offers purposeful work and emphasizes rewards rather than rules and forms. Illustrated by best practices, this book also offers practical guidelines for evaluating the success of a volunteer program--in terms of the library's benefit, and in terms of the experience from the...

This book teaches all of the essentials for designing and creating a simple, professional-looking website for any library. By using cut-and-paste templates from familiar software programs, readers can create complex websites in short order--without learning confusing HTML coding. Three final chapters cover using style sheets, address the potential benefits of HTML5, and overview content management system based websites. By using this guidebook as a reference, even those without previous knowledge about web design will possess enough basic information to create a great web page--and, with a...

"Blueprint for a Job Center at Your Library" provides a practical, down-to-earth guide for library staff who wish to better meet one of their patrons' most pressing needs. The book covers everything from program planning for classes, workshops, and special events to career advising, resources and facilities, recruiting personnel, funding, outreach and promotion, and program evaluation. The authors share a plethora of tips and tricks that can be customized to enable even small public libraries to offer job-search help. Real-life examples and case studies from across the United States show...

In their roles as community centers, public libraries offer many innovative and appealing programs; but under current budget cuts, library resources are stretched thin. With slashed budgets and limited staff hours, what can libraries do to best serve their publics?

This how-to guide provides strategies for streamlining library programming in public libraries while simultaneously maintaining--or even improving--quality delivery. The wide variety of principles and techniques described can be applied on a selective basis to libraries of all sizes.

Based upon the author's own extensive...