Kategoria BISAC: Business & Economics >> Industries - Park & Recreation Management

Safeguarding Cultural Properties is a step-by-step guide for creating and maintaining a comprehensive security program in any cultural facility or public institution. Author Stevan P. Layne, the leading expert in the field of cultural property protection, draws from his many years of experience providing protection training and planning to more than 350 cultural and public institutions around the world.

Designed especially for those with limited security budgets, the book provides a proven and effective program for hiring the right security personnel, selecting the...

Bring Disney-level customer experience to your organization with insider guidance

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience --- the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles --...

One of the leading texts in the field, The Economics of Recreation, Leisure and Tourism is the ideal introduction to the fundamentals of economics in these industries, helping you to pass an economics module as part of tourism, recreation, events or sport management degrees.

It is written in an engaging style that assumes no prior knowledge of economics. It applies economic theory to a range of tourism industry issues at the consumer, business, national and international level by using topical examples to give the theory real-world context. This book is richly illustrated with...

This book offers new insights into value co-creation in the context of sport management. Based on recent developments in academia (e.g. service-dominant logic) and empirical evidence, it highlights the significance of customers and other firms and organisations (service networks) for the creation of high quality products and services. Five articles shed more light on various aspects of value co-creation including a sport value framework, customer-to-customer value co-creation platforms, fan consumption communities, value co-destruction, and coopetition strategies. They also broaden our...

The National Mall in Washington, D.C. is one of the most important and highly visible urban public spaces in the U.S. It is considered by many Americans to be "the nation's front yard." Yet few have written about the role of this public space in the twenty-first century.

In The National Mall, Lisa Benton-Short explores the critical issues that are redefining and reshaping this extraordinary public space. Her work focuses on three contemporary and interrelated debates about public space: the management challenges faced by federal authorities, increased demands for access and...