Kategoria BISAC: Business & Economics >> Total Quality Management

For decades, the manufacturing industry has employed the Toyota Production System the most powerful production method in the world to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method.
Winner of a Shingo Research and Professional Publication Award
Transforming Health Care: Virginia Mason...

"In their book "Winning Behavior," Terry Bacon and David Pugh showed how great companies outperform good ones through ""behavioral differentiation"" -- going beyond superior products and dependable service to connect with customers at every touchpoint. "The Behavioral Advantage" broadens the concept, applying behavioral differentiation to the business-to-business arena.

The best B2B companies depend on a multifront approach to business interaction, and "The Behavioral Advantage" reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies...

Toyota Kaizen Methods: Six Steps to Improvement focuses on the skills and techniques practiced inside Toyota Motor Corporation during the past decades. This workbook focuses on the actual training course concepts and methods used by Toyota to develop employee skill level, a core element of Toyota's success. It is not a book about holding Western-style five-day Kaizen events, which were in reality quite rare during the development of Toyota's production system and are virtually nonexistent today inside Toyota. Written by two of Toyota's most revered and experienced...

" A good appraisal system can serve as an effective structure for culture change within an organization -- and it can help ease one of every manager's most dreaded duties. Now, based on 25 years of experience, Dick Grote gives readers everything they need to make the process work well, including:

* what an ideal system looks like

* the available options and approaches

* how to evaluate performance, write a fair appraisal, and conduct the actual appraisal discussion

* how to create a system from scratch or optimize the one already in place

* critical issues that must be...

This book provides readers with practical information for understanding and developing an ISO 50000 Energy Management System (EnMS), including explaining in clear English the detailed standards and requirements, which are written in complex legalistic language. Building from chapter to chapter, the book leads readers from first principles into successively more detailed EnMS topics. It provides comprehensive direction for developing, implementing, and managing an EnMS. The text also explains the relationship between ISO 9000 and 14000 and provides guidance for integrating EnMS concepts...

The Oliver Wight Class A Standard for Business Excellence is the definitive, comprehensive statement of excellence in business today. Oliver Wight's Class A Standard is the accumulated practice and experience of Oliver Wight Consultants around the world. It reflects the effort and achievement of thousands of client companies who have used the standard, and the benchmark capability it enables, to differentiate their business.

The Seventh Edition will be the standard of business excellence for all businesses. The standard will take the reader through an understanding of...