Kategoria BISAC: Business & Economics >> Total Quality Management

Whether you're the owner of our own small business, a middle manager in a mid-sized company, or the CEO of a multinational, this book can show you how to improve your profits and productivity. How? By following the principles of The Deming Management Method.

Middle- and top-echelon managers in particular will find Dr. Deming's method provocative and controversial. He is for a total revamping of the way American managers manage. Some of his pet peeves are: managers who manage by slogans or by setting quotas, managers who don't know what their jobs are and who can't define the...

For more than seventy years, the teachings and writings of Joseph M. Juran have had a profound impact on the quality of the products we buy and use everyday.

His pioneering work in 'quality' is heralded all around the world, and his ideas on total quality management centre upon the role of employees, their involvement and empowerment.

This collection gathers together key material to enable students and researchers to explore the impact of Juran's ideas. The set includes a new introduction and an extensive annotated bibliography, making this an invaluable research resource...

This practical, user-friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. A wealth of checklists, templates, exercises, tips, and pitfalls to avoid make it easy for readers to integrate quality awareness into their organization's day-to-day processes at every level.

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.

Staying Small Successfully A Guide for Architects, Engineers, and Design Professionals Frank A. Stasiowski Today's design professional with entrepreneurial ambitions often has in mind a small firm. Written by a veteran architect and consultant, here is a clear, detailed road map to setting up a small business or guiding an existing one to success. Using miniprofiles of several small successful design firms, the author pinpoints exactly what's made them flourish. In a step-by-step format, he describes the six elements of the strategic planning process, tips on doubling average profit levels,...

A roadmap to consistent, high-quality service for any organization

A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process.

This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a...

Business Process Reengineering BreakPoint Strategies for Market Dominance Business Process Reengineering shows you how to take the vital next step to attain market dominance and become a world leader
* A team of internationally recognized Coopers & Lybrand manufacturing consultants explain why they believe the business world needs to move beyond continuous improvement and TQM concepts to Business Process Reengineering (BPR).


* BPR involves a dramatic redesign of business processes, organization structures and use of technology, to achieve "breakthroughs" in business...

In recent years, quality has gone to the top of the management agenda. However, the quality revolution is not yet won - it is threatened by unacceptably high costs in implementing systems. These costs can be rationalized by adopting more systematic approaches to the design of quality processes and systems.

Dr. W. Edwards Deming, a household name in Japan, became the prime catalyst behind the incredible success of Japanese industry. In fact, since 1951, the Deming Prize has been the most coveted and prestigious award among Japanese corporations, similar to the Malcolm Baldrige Award for quality in business in the United States. Today, Deming is finally becoming a household name in his own country. The lessons he has to teach American business are more urgent than ever.
Just how different is the Deming Management Method? Compare just a few of the many differences in beliefs between...

The subject of management for quality has undergone rapid and drastic change as a result of competition in the marketplace and the vulnerability of industrialized societies that depend heavily on the quality of goods and services. In this companion volume to his acclaimed Juran on Planning for Quality, J.M. Juran provides top-level managers with the specific, field-tested methods they need to successfully lead their companies on the quest for superior quality.

Managers have long recognized that the most sound response to a competitive challenge is to become more competitive....

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.

Offers a study of quality management that is to be linked with the principles of organizational behavior and analysis. This book bridges the world of theory and practice, making academics aware of developments to improve organizational performance and exploring ways in which these efforts both contribute to and challenge current theories.

Offers a study of quality management that is to be linked with the principles of organizational behavior and analysis. This title bridges the world of theory and practice, making academics aware of developments to improve organizational performance and exploring ways in which these efforts both contribute to and challenge theories.

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.

The book:

- introduces readers to key concepts and issues in quality management

- provides an overview of both managerial and critical perspectives on quality management

- presents the 'wisdom' of quality management gurus

- documents the way quality is pursued in...

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.

The book:

- introduces readers to key concepts and issues in quality management

- provides an overview of both managerial and critical perspectives on quality management

- presents the 'wisdom' of quality management gurus

- documents the way quality is pursued in...

If lean manufacturing moves your products through processes faster, and Six Sigma improves their quality, just imagine what combining these two powerful disciplines will do for you Lean Six Sigma That Works provides the key to transforming your results in any manufacturing environment, giving you detailed, practical processes that let you leave the conference room, and get right to work.

A strong and sensible combination of the -why- and the -how, - this book gives you a step-by-step improvement plan, plus a thorough understanding of:

- cost, cash...

The Work System Method is an organized approach that every organization can use for: ... Recognizing that systems involve much more than IT ... Describing and understanding systems from a business viewpoint ... Analyzing and improving systems ... Improving communication between business and IT professionals ... Increasing the likelihood of successful implementation ... Understanding the role and limitations of IT.

The second in a series of six new books for a Darwin Anniversary Book Cycle, "Measuring Evolution: A User's Guide to the Health and Wealth of Nations" tells the inspiring story of the development of, and provides a guide to the use of Global Sounding, a new instrument for measuring local, national, and planetary health and well-being on 15 basic indicators of evolution.

Provides an introduction to the Total Quality Management approach to business and suggests ways to implement it.