The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strat...
For any organization to perform and compete successfully, it must have the systems and processes in place to translate goals into achievable actions and to measure and monitor results. Moreover, the organization must be able to adjust and adapt as market conditions, technologies, the competitive environment, government regulations, personnel, and other variables evolve, sometimes gradually and sometimes dramatically.
In Delivering Results: Measuring What Matters, Babson College professors and management consultants, Lawrence Carr and Alfred Nanni, show managers how to avoid the common...
For any organization to perform and compete successfully, it must have the systems and processes in place to translate goals into achievable action...
