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The Paradigm Shift: Are you a Paradigm Shifter?
ISBN: 9781494843694 / Angielski / Miękka / 58 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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41,35 |
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Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
ISBN: 9781479336067 / Angielski / Miękka / 58 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Do you want your employees to communicate with each other in a consistently direct and respectful way? Communication problems and the need to deliver hard messages plague interactions between employees, physicians and patients. While your employees are caring and intend to work harmoniously with each other, they may not have the necessary skills. With Practical Assertiveness, you can help your team master and apply tactful, direct, and compassionate communication that will make it more likely that they achieve the results that you and they want. Written by healthcare communication expert...
Do you want your employees to communicate with each other in a consistently direct and respectful way? Communication problems and the need to deliver ...
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45,43 |
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Resolving Complaints for Professionals in Health Care
ISBN: 9781480072534 / Angielski / Miękka / 56 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can embrace them as a second chance to make things right for the people we serve. And the fact is, every employee is the first point of contact for one complaint or another. Ideally, every person in your organization should be adept at handling complaints, so they can nip complaints in the bud. This booklet is a straightforward guide to handling complaints effectively. Designed for the frontline employee, it explores the basics of identifying the...
Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can...
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cena:
45,43 |
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Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
ISBN: 9781479350520 / Angielski / Miękka / 44 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Do you want to reduce conflict and disharmony among coworkers and ensure mutual respect, collaboration and support? Workplace harmony and healthcare employee satisfaction are powerfully interrelated. Conflict among coworkers affects patient care and service. Also, important projects may suffer as coworkers spend their energy on troubling or non-existent relationships. That's why it's so important to develop employee awareness and skills related to coworker relationships. This short book addresses how people interact at work, how and why differences arise, what to do when they arise, and how...
Do you want to reduce conflict and disharmony among coworkers and ensure mutual respect, collaboration and support? Workplace harmony and healthcare e...
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cena:
45,43 |
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Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
ISBN: 9781479364053 / Angielski / Miękka / 64 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to...
Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front l...
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45,43 |
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Telephone Skills for Professionals in Health Care
ISBN: 9781480086890 / Angielski / Miękka / 58 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. When employees are on the phone, your organization's reputation is on the line Telephone Skills is a nuts and bolts guide to exemplifying great customer service in phone conversations. After making a convincing case for the importance of great customer service on the phone, it identifies the critical behaviors that impress customers and build consistency into the methods staff members use on the phone. Self-awareness tools, telephone protocols and skill-building exercises make this guide a great aid in staff development and coaching. Readers will learn how to handle phone conversations with...
When employees are on the phone, your organization's reputation is on the line Telephone Skills is a nuts and bolts guide to exemplifying great custo...
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45,43 |
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Supercharged Quality: Transform Passive Quality Into Passionate Quality
ISBN: 9781482816426 / Angielski / Miękka / 200 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. As customers or consumers, we expect quality products and quality services, getting value for our money. For producers or service providers, it is a challenge to satisfy customers and also take care of other stakeholders. In the last few decades we have seen several quality models and frameworks. Organizations see another challenge in implementing those frameworks effectively. Three basic parameters of quality are products (technology), processes and people. With availability of products and processes, the challenge is to align people for quality programme. This book provides the tools to...
As customers or consumers, we expect quality products and quality services, getting value for our money. For producers or service providers, it is a c...
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cena:
46,81 |
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HACCP Concepts & Quick Reference
ISBN: 9781977638250 / Angielski / Miękka / 28 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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47,54 |
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The Appreciative organization: Unlocking Staff Morale, Positive Workplaces, and Employee Engagement
ISBN: 9798852990969 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
49,57 |
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Take a Quality Ride: The Realities of Implementing a Quality Management System
ISBN: 9780595401949 / Angielski / Miękka / 112 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
50,99 |
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Building a Culture of Excellence: Redefining Quality with Total Quality Management Approach
ISBN: 9789786981512 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
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51,68 |
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8D Problem Solving Process
ISBN: 9781082250804 / Angielski / Miękka / 60 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
52,71 |
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The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization
ISBN: 9781477486139 / Angielski / Miękka / 186 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In this step by step guide, former Management Consultant and change management expert Theodore Panagacos walks you through the entire discipline of Business Process Management. Learn how to fast track your orgnaization's strategy to govern processes, create a process culture, and measure business performance. Best of all, this crystal-clear, convenient sized book can be put to work in your organization immediately
In this step by step guide, former Management Consultant and change management expert Theodore Panagacos walks you through the entire discipline of Bu...
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53,54 |
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Delivering the Ultimate Client Experience: Less Stress, More Income, Greater Personal Freedom
ISBN: 9781494731786 / Angielski / Miękka / 166 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In "The ENCORE Approach for Financial Advisors: Delivering the Ultimate Client Experience," Rob Brown, founder of Encore Partners Founder lays out a surprisingly straightforward, step-by-step approach advisory firms and broker-dealers can follow to re-energize business and move to the highest level of success. Walking the reader through a precise process for "Delivering the Ultimate Client Experience," the book utilizes unique information design principles to ensure that you climb quickly up the learning curve to happier clients, more freedom, and greater profits.
In "The ENCORE Approach for Financial Advisors: Delivering the Ultimate Client Experience," Rob Brown, founder of Encore Partners Founder lays out a s...
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53,54 |
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Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement
ISBN: 9781508567431 / Angielski / Miękka / 128 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative.
The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based... This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It des...
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53,54 |
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The Railroad Conspiracy: Based on a True Story
ISBN: 9781514358696 / Angielski / Miękka / 134 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
53,54 |
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Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction
ISBN: 9781439201046 / Angielski / Miękka / 82 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administrative departments and what they must do to satisfy their internal customers.
A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administ...
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cena:
53,71 |
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The Power of Dignity: The Thoughtful Leader's Model for Attracting and Keeping Stakeholders
ISBN: 9781511835732 / Angielski / Miękka / 176 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Snapshot, reviewers' comments: A must-read for mangers who want to reap the many rewards of dignity...a wonderful, much-needed book...a new and innovative approach to management style...forthright, refreshing, a valuable self-improvement tool...the words flow beautifully. Excerpt: Employees, customers, and other stakeholders are far more than every business's most important assets; they are the source of all other assets. Treat them with the dignity they deserve and prosper financially and socially. That is the premise for this book. I discovered it-I know, much has been written about the...
Snapshot, reviewers' comments: A must-read for mangers who want to reap the many rewards of dignity...a wonderful, much-needed book...a new and innova...
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cena:
53,71 |
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Simplified Process Improvement: The art of process improvement decoded into 5 simple steps
ISBN: 9780999458006 / Angielski / Miękka Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
53,71 |
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Quality Is A Choice
ISBN: 9798343701241 / Angielski / Miękka / 104 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
53,71 |
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