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Juran on Quality by Design: The New Steps for Planning Quality Into Goods and Services
ISBN: 9780029166833 / Angielski / Twarda / 538 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality.
Quality, according to Juran, has become a prerequisite for business success. He cites the loss of... Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustiv...
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cena:
295,91 zł |
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On Great Service: A Framework for Action
ISBN: 9780029185551 / Angielski / Twarda / 292 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver what they promise and more. From his on-site observation of the strategies and practices of such companies as Mary Kay Cosmetics, Tattered Cover Book Store, Longo Toyota & Lexus, Lakeland Regional Medical Center, and Hard Rock Cafe, Berry has...
Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful ...
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cena:
206,24 zł |
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Quality Is Personal: A Foundation for Total Quality Management
ISBN: 9780029266250 / Angielski / Miękka / 176 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that personal quality checklists - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external...
In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that p...
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cena:
115,25 zł |
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Robust Engineering: Learn How to Boost Quality While Reducing Costs & Time to Market
ISBN: 9780071347822 / Angielski / Twarda / 241 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Powerful and elegantly simple.
Achieve higher quality...lower costs...faster time to market Companies worldwide have used the methods of quality expert Genichi Taguchi for the past 30 years with phenomenal product development cost savings and quality improvements. Robust Engineering, by this three-time Deming Prize winner, along with Subir Chowdhury and Shin Taguchi, is the first book to explain and illustrate his newest, most revolutionary methodology, Technology Development. It joins Design of Experiments and Robust Design as the framework on which your company can build a... Powerful and elegantly simple.
Achieve higher quality...lower costs...faster time to market Companies worldwide have used the methods of quali... |
cena:
396,70 zł |
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The Six SIGMA Way: How Ge, Motorola, and Other Top Companies Are Honing Their Performance
ISBN: 9780071358064 / Angielski / Twarda / 448 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Six Sigma was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE.
Six Sigma was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the ...
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cena:
210,72 zł |
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Six SIGMA for Managers
ISBN: 9780071387552 / Angielski / Miękka / 180 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. "THE BRIEFCASE BOOKS SERIES" Now translated into nine languages This reader-friendly, icon-rich series is must reading for all managers at every level. All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. Six Sigma--one of the hottest topics in today's manufacturing circles--is a statistical concept that characterizes... "THE BRIEFCASE BOOKS SERIES" Now translated into nine languages This reader-friendly, icon-rich series is must reading for all managers at ever... |
cena:
85,19 zł |
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Design for Six SIGMA
ISBN: 9780071413763 / Angielski / Miękka / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. THE BRIEFCASE BOOKS SERIEs Now translated into 11 languages This reader-friendly, icon-rich series is must reading for all managers at every level All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. DESIGN FOR SIX SIGMA Six Sigma has revolutionized the ways in... THE BRIEFCASE BOOKS SERIEs Now translated into 11 languages This reader-friendly, icon-rich series is must r... |
cena:
94,15 zł |
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Lean Six SIGMA for Service: How to Use Lean Speed and Six SIGMA Quality to Improve Services and Transactions
ISBN: 9780071418218 / Angielski / Twarda / 400 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. ...Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on servi... |
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183,82 zł |
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All about Six SIGMA: The Easy Way to Get Started
ISBN: 9780071453721 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. All About Six Sigma provides clear, straightforward explanations of how to apply Six Sigma so no matter what your experience, you can introduce, implement, and complete a Six Sigma project. Warren Brussee presents a simplified form of the most common Six Sigma tools, providing techniques for easy application while optimizing processes and results. All About Six Sigma provides clear, straightforward explanations of how to apply Six Sigma so no matter what your experience, you can introd... |
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98,64 zł |
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Six SIGMA Business Scorecard
ISBN: 9780071479431 / Angielski / Twarda / 325 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Filled with performance-measuring techniques that can be used throughout a corporation, the Second Edition of Six Sigma Business Scorecard continues to be a proven tool for gauging and ensuring success in today's complex business environment. This guidebook was designed to translate an organization's mission and business strategies into performance measures and operating objectives. Widely used around the world, it has become the linchpin of an integrated approach to taking the Six Sigma program of any company to the next level. Ensure Sustained Profitable... Filled with performance-measuring techniques that can be used throughout a corporation, the Second Edition of Six Sigma Business Scorecard c... |
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215,21 zł |
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Complex Systems and Evolutionary Perspectives on Organisations
ISBN: 9780080439570 / Angielski / Twarda / 240 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In January 1995, the first Complexity Seminar was held at the London School of Economics, in the UK. This was quite a momentous occasion as it proved to be the turning point for the series of seminars, which had started in December 1992. That seminar and those that followed it, had a profound effect on the research interests of Eve Mitleton-Kelly, the initiator and organiser of the series and editor of this volume, and thus laid the foundation for what became the LSE Complexity Research Programme, which proceeded to win several research awards for collaborative projects with companies. But...
In January 1995, the first Complexity Seminar was held at the London School of Economics, in the UK. This was quite a momentous occasion as it proved ...
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cena:
1148,64 zł |
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Manufacturing Rationality: The Engineering Foundations of the Managerial Revolution
ISBN: 9780199250004 / Angielski / Miękka / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Management is a powerful mode of thought and code of conduct in the modern world, closely associated with the American way and a natural extension of economic progress. This is a book about the history of management and the origin of managerial rationality in the United States.
Management is a powerful mode of thought and code of conduct in the modern world, closely associated with the American way and a natural extension of ...
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cena:
584,38 zł |
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How To Be REALLY Productive: Achieving clarity and getting results in a world where work never ends
ISBN: 9781292083834 / Angielski / Miękka / 280 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. How to be REALLY Productive has been officially announced as winner of 'The Commuter's Read' category for the 2017 Management Book of the Year award by the Chartered Management Institute (CMI) and the British Library.
In the opinion of the awarding judges, this book will best serve commuters and retain their attention during a journey to work by inspiring them, informing them about and engaging them with a management and leadership topic.
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If you want to know what it takes to be REALLY... How to be REALLY Productive has been officially announced as winner of 'The Commuter's Read' category for the 2017 Management Boo... |
cena:
70,29 zł |
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Inspection Errors for Attributes in Quality Control
ISBN: 9780412387708 / Angielski / Twarda / 216 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book provides a survey of recent methodology, both theoretical and applied, regarding the statistical analysis and detection of defective (non-conforming) items in various types of inspection for attributes, when the inspection itself is subject to error. This error can be of two kinds: false positive (classifying non-defective as defective) and false negative (classifying defective as non-defective).
This book provides a survey of recent methodology, both theoretical and applied, regarding the statistical analysis and detection of defective (non-co...
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cena:
933,91 zł |
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Process Capability Indices
ISBN: 9780412543807 / Angielski / Twarda / 212 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book aims to provide a rigorous, comprehensive yet succinct analysis of process capability indexes which have attracted great interest n the literature over the past decade.
This book aims to provide a rigorous, comprehensive yet succinct analysis of process capability indexes which have attracted great interest n the lite...
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cena:
960,59 zł |
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Six SIGMA Quality for Business & Manufacture
ISBN: 9780444510471 / Angielski / Twarda / 560 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Six Sigma is Business and Industry's newest recognized quality program. This text provides information and instructions for new and current quality professionals in order to help employ methods to attain Six Sigma defect quality assurance within their company. All areas of business and manufacture are covered. Detailed checklists, questionnaires and forms assist personnel in developing their own programs to 'prevent' problems from occurring and to solve new and long-term problems in services and manufacturing. Examples and formulae are provided for use to determine if, when and then how...
Six Sigma is Business and Industry's newest recognized quality program. This text provides information and instructions for new and current quality pr...
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cena:
1889,37 zł |
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Buying for Business: Insights in Purchasing and Supply Management
ISBN: 9780470092460 / Angielski / Miękka / 272 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Buying For Business provides a simple but comprehensive guide to purchasing and supply. With current literature often academic in focus and unsuited to modern business readers, it offers straightforward and engaging information on the principles and practice of purchasing and supply management that will be of great value to anyone in business who deals with suppliers. Experts Mark Whitehead and Christopher Barrat answer all the key questions facing purchasing in business today, and offer advice on everything from ethics to outsourcing. Diagrams, analysis tools and pro-formas aid...
Buying For Business provides a simple but comprehensive guide to purchasing and supply. With current literature often academic in focus and uns...
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cena:
141,51 zł |
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Quality Facility Management: A Marketing and Customer Service Approach
ISBN: 9780471023227 / Angielski / Twarda / 240 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you.
Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility... As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Pe...
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cena:
474,99 zł |
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Advanced QFD: Linking Technology to Market and Company Needs
ISBN: 9780471033776 / Angielski / Twarda / 200 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Changes in the economy have put pressure on today's managers to compress the development and manufacturing cycles of their new products. In their quest to meet this challenge, many managers have found Quality Function Deployment (QFD) a very effective technique, but they want to take it further. Advanced QFD was written for QFD practitioners who want to enhance the power of their practice. Designed for use as both a reference book and a training manual, this book's goal, in the words of its author, is "to infuse value thinking into practitioners of QFD ... to take the reader beyond the basics...
Changes in the economy have put pressure on today's managers to compress the development and manufacturing cycles of their new products. In their ques...
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cena:
641,82 zł |
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Industry's Guide to ISO 9000
ISBN: 9780471045984 / Angielski / Twarda / 232 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The essential guide to achieving compliance
INDUSTRY'S GUIDE TO ISO 9000 For manufacturers to compete in today's highly competitive global marketplace, compliance with ISO 9000 standards has become a necessity. Industry's Guide to ISO 9000 offers industry practitioners a complete reference guide to achieving compliance as efficiently and painlessly as possible. It focuses on changes at the product development level and on the technical and managerial processes needed to implement them. Introduces ISO 9000, including audits, documentation, and... The essential guide to achieving compliance
INDUSTRY'S GUIDE TO ISO 9000 For manufacturers to compete in today's highly comp... |
cena:
606,69 zł |
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