Total Quality Management in Action

ISBN-13: 9780412782206 / Angielski / Twarda / 1996 / 290 str.

G. Ungar; Gopal K. Kanji

Opis

In this book award-winning organisations and experts from Europe and USA, including Brian Joiner (Deming medel), Hans Bajoria (ASQC Grant award), Texas Instruments Europe (1995 Quality Award winner) have contributed towards the learning and culture of world class best practice in Total Quality Management. The Proceedings of the Second Quality Conference in Sheffield, Total Quality Management in Action presents real experiences achieved by the leading multinational organisations in their quality journey. With over 40 articles this book will be a real asset to academics, researchers, senior managers, directors and quality practitioners from both public and private sectors.

Spis treści

Part One: TQM principles and practice. Part Two: Community and education. Part Three: The role of self assessment. Part Four: International comparisons. Part Five: Enterprise and industry. Part Six: Quality methods. Part Seven: Continuous Improvement Process. Part Eight: Quality measurement.