» książki » Business & Economics - Customer Relations
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Creating Value: Winning Customer Loyalty and Trust
ISBN: 9789933400972 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
85,10 |
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Green Green Green: 19 Customer-Centric Philosophies to Drive Your Dealerships' Growth
ISBN: 9781544548920 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
75,98 |
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Green Green Green: 19 Customer-Centric Philosophies to Drive Your Dealerships' Growth
ISBN: 9781544548937 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
117,79 |
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AI-Powered Customer service and sales: How Smart Tools Help Small Businesses Serve Better
ISBN: 9781997754008 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
72,03 |
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Clientes para toda la vida: Lecciones invaluables para ganar y mantener la lealtad de sus clientes
ISBN: 9781607388289 / Hiszpański Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
68,23 |
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It Isn't Just Business, It's Personal: How Paetec Thrived When All the Big Telecoms Couldn't
ISBN: 9781933360188 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
71,79 |
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The Mysterious MR Isaac: What if the secret to success was sitting right beside you on the train?
ISBN: 9781764150507 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
72,22 |
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The Role of Temporality in Customer Experience: Why Time Matters to Customers
ISBN: 9783032074645 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
481,91 |
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After-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth
ISBN: 9781637428887 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
132,99 |
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The Referable Client Experience: A Proven Method to Generate Referrals Without Asking
ISBN: 9781774585931 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
76,42 |
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Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations
ISBN: 9781637634462 / Angielski / 14-04-2026 Książka dostępna od: 14-04-2026 |
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Termin ukazania się książki: 14-04-2026
Książkę można już zamówić z rabatem 5% |
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100,12 |
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The Joy of CEHX: The Casual Hook Up to Understanding Customer, Employee, and Human Experience
ISBN: 9780648758099 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
91,18 |
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The Joy of CEHX: The Casual Hook Up to Understanding Customer, Employee, and Human Experience
ISBN: 9780648995760 / Angielski Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
129,19 |
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Happiness and Well-Being in Customer Experience: Transformative Research in the Time of AI
ISBN: 9781041097235 / Angielski / 18-03-2026 Książka dostępna od: 18-03-2026 |
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Termin ukazania się książki: 18-03-2026
Książkę można już zamówić z rabatem 5% |
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667,80 |
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Moments of Truth
ISBN: 9780060915803 / Angielski / Miękka / 160 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. |
cena:
68,38 |
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The Big Book of Customer Service Training Games
ISBN: 9780070779747 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not ...
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cena:
121,63 |
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Emotion Marketing: The Hallmark Way of Winning Customers for Life
ISBN: 9780071364140 / Angielski / Twarda / 247 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. To its millions of loyal customers world-wide, the Hallmark brand stands for more than just greeting cards; it embodies the elusive item every company hopes to capture--the customer's heart. Hallmark has found that one of the keys to attaining superior customer loyalty is through emotion. Now for the first time, Hallmark reveals its groundbreaking strategy: Emotion Marketing.
This strategy can help any company create an emotional bond with customers for a competitive advantage in the marketplace. Emotion Marketing will reveal: To its millions of loyal customers world-wide, the Hallmark brand stands for more than just greeting cards; it embodies the elusive item every company...
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cena:
197,65 |
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The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary
ISBN: 9780385513517 / Angielski / Twarda / 128 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Meet Fred. Meet Fred. |
cena:
83,62 |
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HRD in the Age of Globalization: A Practical Guide To Workplace Learning In The Third Millennium
ISBN: 9780465043835 / Angielski / Miękka / 400 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The pro- and anti-globalization forces may be logically at odds, but there's little dispute on the inevitability of globalization's forward march. And as Michael Marquardt, Nancy Berger, and Peter Loan explain, the real issue is not stopping or promoting globalization, but rather how to minimize the negative effects of globalization and leverage its powerful, positive effects. Human Resource Development will play a key role in determining this transformation. At no time in history has HRD been more critical in solving urgent economic and social problems faced by a wide array of groups,...
The pro- and anti-globalization forces may be logically at odds, but there's little dispute on the inevitability of globalization's forward march. And...
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cena:
193,86 |
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Winning at Service: Lessons from Service Leaders
ISBN: 9780470848234 / Angielski / Twarda / 200 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book reveals the Secrets to Service Success by analyzing four service companies
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies. This book reveals the Secrets to Service Success by analyzing four service companies
that grew from small beginnings to the leaders in their ind... |
cena:
204,07 |
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