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Kategoria BISAC: Business & Economics >> Business Communication - General
ilość książek w kategorii: 4318
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Hold the Cheese!: Transforming Your Caller's Experience
ISBN: 9781932226867 / Angielski / Miękka / 112 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. How many times have you called a company and been frustrated by how its customer service representative handled your call? We've all experienced receptionists who make you wish you hadn't called, automated systems that feel like their only purpose is to overwhelm you with options, and voice-enabled systems that refuse to understand a word you say Did you know that 80 percent of companies think they are doing a great job at providing customer service? But their customers say only 8 percent are really delivering This book will help you understand what frustrates your callers, what your...
How many times have you called a company and been frustrated by how its customer service representative handled your call? We've all experienced recep...
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cena:
39,98 |
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Writing for the Information Age
ISBN: 9780393345018 / Angielski / Miękka / 200 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. In today's society, a wealth of information can be obtained at the touch of a button. But while information is abundant, time, unfortunately, is not. How do you present your material in a way that grabs--and holds--the attention of your audience? Whether you are writing a report, drafting email, creating a Power Point presentation, or building a Web site, this book shows how to use language that is easily accessible, never oppressive. It explains how to organize content in progressive, digestible detail, allowing readers to navigate a document's contents and to move quickly to areas of...
In today's society, a wealth of information can be obtained at the touch of a button. But while information is abundant, time, unfortunately, is not. ...
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cena:
76,04 |
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8 Keys To Connecting
ISBN: 9781937600792 / Angielski / Miękka / 136 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
63,82 |
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Web Content: A Writer's Guide
ISBN: 9781606496602 / Angielski / Miękka / 120 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The explosion of electronic sources, whether in the form of news, commentary, sales and marketing, or information, has created boundless opportunities for producing content. Whether you're an entrepreneur with a start-up business who needs a website, an executive who uses social media to connect with various stakeholders, or a content provider blogging about topical issues, you'll need to know how to write for the web and address the unique environment of the digital world. This book will help you produce web content that generates results. Writing for the screen differs from writing for a...
The explosion of electronic sources, whether in the form of news, commentary, sales and marketing, or information, has created boundless opportunities...
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cena:
83,81 |
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10 Simple Secrets of the Best Leaders... How to Define Success and Make It Happen!
ISBN: 9780615611495 / Angielski / Miękka / 176 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
86,29 |
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Mediation Success: Get It Out, Get It Over, and Get Back to Business
ISBN: 9781475012033 / Angielski / Miękka / 158 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. When employers and employees wage war in the workplace, nobody wins. Workplace conflict that escalates into a lengthy ordeal costs more than money: both employers and employees suffer damages to their health, home life, personal, and professional relationships, and to the productivity of the business. There is a better way. Professional mediator Amy Lieberman is on a mission to get all businesses to wholeheartedly embrace mediation. In this book you will learn the secrets to resolving conflict and restoring peace. Discover an accelerated way for employers and employees to get conflicts out in...
When employers and employees wage war in the workplace, nobody wins. Workplace conflict that escalates into a lengthy ordeal costs more than money: bo...
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cena:
79,84 |
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The Art of Professional Connections: Dining Strategies for Building and Sustaining Business Relationships
ISBN: 9781604947052 / Angielski / Miękka / 450 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. |
cena:
114,23 |
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A to B Guide to Delegation
ISBN: 9781908964021 / Angielski / Miękka / 75 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Delegation is one of the key essential skills for effective leadership. Often misunderstood as just the act of giving orders to employees, managers fall victim to practices that cause delays and poor outcomes. Done successfully, delegation improves management efficiency, drives better and faster results, and builds stronger teams. This guidebook will assist you in improving your management skills to enhance the trust, commitment and quality control you need to guarantee your team deliver great work time and time again. This series is written for managers and executives who wish to develop...
Delegation is one of the key essential skills for effective leadership. Often misunderstood as just the act of giving orders to employees, managers fa...
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cena:
35,98 |
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Storytelling in Business: The Authentic and Fluent Organization
ISBN: 9780804768719 / Angielski / Twarda / 256 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Storytelling can be a lifelong and life sustaining habit of mind, a personal inheritance that connects us to our communities. It can also serve as an organizational inheritance--a management tool that helps businesses to develop and thrive. For more than a decade, award-winning author Janis Forman has been helping executives to tell stories in service of their organizational objectives. In Storytelling in Business: The Authentic and Fluent Organization, she teaches readers everywhere how the craft of storytelling can help them to achieve their professional goals. Focusing on the role...
Storytelling can be a lifelong and life sustaining habit of mind, a personal inheritance that connects us to our communities. It can also serve as an ...
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cena:
171,52 |
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Authority and Autonomy: Paradoxes in Modern Knowledge Work
ISBN: 9780230348226 / Angielski / Twarda / 253 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Surveillance technologies form an increasingly ubiquitous presence in many EU member states. CCTV cameras, traffic regulation systems, ID cards, biometric developments, airport security checks and online forms of dataveillance are just some of the many ways in which the public are subject to forms of scrutiny, data collection, data storage and data sharing. These surveillance systems are often welcomed as a means of protection and for easing public fears, but also raise profound questions for democratic states of the nature of the relationship between state and citizenry. Currently,...
Surveillance technologies form an increasingly ubiquitous presence in many EU member states. CCTV cameras, traffic regulation systems, ID cards, biome...
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cena:
201,72 |
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The Answer is Yes But First You Have to Ask
ISBN: 9781469984933 / Angielski / Miękka / 130 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. This book will help you ask for more-and get it. It will make your life better, your business more productive, your relationships more fulfilling, knowledge more accessible-and possibilities more frequent. The opportunities that result from asking will create changes for you on a multitude of levels. You can then channel these changes into personal growth-as an individual, a partner, a friend, an employee, or an employer.
This book will help you ask for more-and get it. It will make your life better, your business more productive, your relationships more fulfilling, kno...
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cena:
60,03 |
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The Matrix System at Work: An Evaluation of the World Bank's Organizational Effectiveness
ISBN: 9780821397152 / Angielski / Miękka / 308 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The 1997 Bank reforms that introduced the matrix management concept aimed to adapt the organization to changing circumstances and address concerns among external stakeholders about the role of aid in development. The reforms were motivated largely by widespread recognition that the Bank's development programs were excessively driven by a culture of lending, with insufficient attention to client needs and the quality of results, which are crucial to development effectiveness. A previous round of reforms in 1987 had strengthened the country focus, but quality remained a concern. Furthermore,...
The 1997 Bank reforms that introduced the matrix management concept aimed to adapt the organization to changing circumstances and address concerns amo...
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cena:
121,89 |
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People Maintenance
ISBN: 9780987272805 / Angielski / Miękka / 118 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. People Maintenance. Thirty Things to 'Get a Handle On'in Business. This book provides valuable information on how to get the best from your people. Everyone is different, and we all have strengths and weaknesses. By using the strengths, and minimising the weaknesses, performance and productivity can be maximised.
People Maintenance. Thirty Things to 'Get a Handle On'in Business. This book provides valuable information on how to get the best from your people. Ev...
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cena:
106,72 |
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Nothing But Net
ISBN: 9780985364342 / Angielski / Twarda / 264 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Step Up to a Whole New Level of Success Sometimes we all feel stuck personally and professionally. We struggle to find solutions, but they seem almost impossible to come by. Well, just open up the pages of this book and you'll find them. That's because we've brought together the world's leading speakers, trainers and entrepreneurs to reveal their life-changing secrets-secrets that empower you to profit when times are tough and triumph over challenges that seem insurmountable. These are the experts who have built their careers on enabling their clients to become healthier, wealthier and...
Step Up to a Whole New Level of Success Sometimes we all feel stuck personally and professionally. We struggle to find solutions, but they seem almos...
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cena:
112,76 |
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Art of Story and Humor, for Lawyers and Other Creative Types: Persuade Without Arguing, Avoid Boring the Boss, and Remain Relevant in an Age of Algori
ISBN: 9781477569757 / Angielski / Miękka / 160 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Facts matter most. Every business memo has a goal. Technical, professional business writers armed with humor, logic, and story principles can use facts to prime others to agree with that goal long before it is time to argue a point or make a request. Few of us know how to capture an audience's attention using only facts. We professionals save movement, tempo, and heat for the roll-up-the-sleeve pitch. Everything before then, from claims report to executive summary to peer review study, is offered up safely...and bone dry. We miss the perfect opportunity to condition our audience to want to...
Facts matter most. Every business memo has a goal. Technical, professional business writers armed with humor, logic, and story principles can use fact...
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cena:
51,99 |
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The Success Secret
ISBN: 9780985364373 / Angielski / Twarda / 528 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Searching for the "Success Secret" that will take you to the next level - both personally and professionally? Well, look no further than this book. Jack Canfield, America's #1 Success Coach and co-creator of the legendary "Chicken Soup for the Soul(r)" best-selling book series, has brought together today's foremost thought leaders to reveal for the first time in print their own incredible success secrets. Inside these pages, you'll find the inspiration and motivation to move forward - as well as the proven action steps that attract abundance and bring fulfillment. These innovative experts...
Searching for the "Success Secret" that will take you to the next level - both personally and professionally? Well, look no further than this book. Ja...
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cena:
112,76 |
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World Humanism: Cross-Cultural Perspectives on Ethical Practices in Organizations
ISBN: 9780230300552 / Angielski / Twarda / 233 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. The purpose of World Humanism: Cross-cultural Perspectives on Ethical Practices in Organizations is to discover what is distinctive about humanistic management practices around the world. It examines the nature and occurrence of humanistic management practices within businesses and other organizations across the world.
The purpose of World Humanism: Cross-cultural Perspectives on Ethical Practices in Organizations is to discover what is distinctive about humanistic m...
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cena:
403,47 |
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Communicating Clearly about Science and Medicine: Making Data Presentations as Simple as Possible ... But No Simpler
ISBN: 9781409440376 / Angielski / Miękka / 208 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Scientific communication is challenging. The subject matter is complex and often requires a certain level of knowledge to understand it correctly; describing hazard ratios, interpreting Kaplan Meier curves and explaining confounding factors is different from talking about a new car or clothing range. Processes, for example in clinical trials, are laborious and tedious and knowing how much of the detail to include and exclude requires judgement. Conclusions are rarely clear cut making communicating statistical risk and probability tough, especially to non-statisticians and non-scientists such...
Scientific communication is challenging. The subject matter is complex and often requires a certain level of knowledge to understand it correctly; des...
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cena:
351,15 |
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Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done
ISBN: 9781118492963 / Angielski / Miękka / 224 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Turn constant complainers into productive contributors
Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy... Turn constant complainers into productive contributors
Constant complainers take up resources, time, and mental bandwidth in the workplace. ... |
cena:
68,61 |
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Oh, You Behave!: Social Media Etiquette for Career and Business Branding Success
ISBN: 9781475932706 / Angielski / Miękka / 160 str. Termin realizacji zamówienia: ok. 5-8 dni roboczych. Courtesy, they say, is the shortest distance between two people. So make what you communicate on social media more credible, captivating, compelling, compulsive, stimulating, intriguing, considerate, thought-provoking, exciting, engaging, and entertaining. In Oh, You Behave: Social Media Etiquette for Career and Business Branding Success, Marjorie Janczak, explains how to leverage the power of business etiquette strategically to make a difference in everyday life and for profits. Oh, You Behave is a unique guide designed to help you navigate the social media etiquette maze. Success in... Courtesy, they say, is the shortest distance between two people. So make what you communicate on social media more credible, captivating, compellin... |
cena:
56,98 |
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