How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook:

• empowers individuals by providing a range of useful useful skills that can help in managing aggression
• enables staff placed in difficult or dangerous situations by their employers to address the issue effectively
• clarifies the responsibilities of the manager in ensuring staff are safeguarded
• builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the...

How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook aims to empower individuals by providing a range of useful skills that can help in managing aggression for staff put in difficult or dangerous situations.