Managing Aggression

ISBN-13: 9780415243803 / Angielski / Miękka / 2001 / 184 str.

Ray Braithwaite

Opis

How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook aims to empower individuals by providing a range of useful skills that can help in managing aggression for staff put in difficult or dangerous situations.

Spis treści

1. The Workplace Culture 2. Harassment and Bullying within the Workplace 3. Reducing Levels of Aggression 4. Organisational Responses and Responsibilities 5. Safety First and Practical Ideas 6. Ethnic, Culture and Gender Considerations 7. Triggers/Causes of Aggression 8. Managing Aggressive Behaviours 9. The Aftermath of Aggression 10. Inter-agency Considerations 11. Alternatives to Aggression 12. Case Studies

O autorze

Ray Braithwaite