The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda. Subsequently, growth rates revived, but the fruits of growth have not been evenly distributed and inequality has risen. Behind this trend lie deeply entrenched forms of poverty and social exclusion as well as new forms of vulnerability resulting from the liberalisation of markets and growing exposure to the global economy.

This volume deals with issues of poverty, vulnerability and...

With more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Care Excellence explains how to achieve just that.

In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. Emphasizing both strategic and practical aspects of customer service, the author explains how gaining customer commitment and motivating employees to deliver excellent service can ensure successful results and satisfied customers.

This...

Across the global economy, customers' expectations are continually rising but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones.

Consultant Sarah Cook provides practical advice, tools and techniques for managers to manage any complaints that come into their organization. Being able to properly handle customers' complaints and needs will improve the long term prospects for a company and can have a tremendous...

Keeping an eye on your calorie intake can be a real struggle - whether you're following a low-calorie diet or just watching what you eat, it's difficult to keep track of the numbers. This title is filled with recipes for any time of the day, and all low in calories.

From the popular "Good Food" series, tasty traybakes for all occasions.
Easy and quick to make, good for feeding a crowd and packed full of flavour, traybakes are the perfect bake for any occasion.
From delicious fruity flapjacks and gooey chocolate slices to a perfect savoury smoky cheese and onion tart, the trusted experts at "Good Food" have brought you ideas and recipes for every kitchen. Including recipes tailor-made to make introducing kids to the kitchen a breeze and filling up a crowd a doddle, traybakes are a fuss-free and tasty way to satisfy any stomach.
Triple-tested by...

The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda. Subsequently, growth rates revived, but the fruits of growth have not been evenly distributed and inequality has risen. Behind this trend lie deeply entrenched forms of poverty and social exclusion as well as new forms of vulnerability resulting from the liberalisation of markets and growing exposure to the global economy.

This volume deals with issues of poverty, vulnerability and...

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation...