As libraries move into the 21st century, serving the customer has become a key aspect of quality management and the user-centred library. This edited collection is a management guide, taking a practical and strategic approach to developing a customer-service culture. The book covers established areas such as customer satisfaction, staff training and planning, as well as developing areas such as customer services required by the virtual library environment.
As libraries move into the 21st century, serving the customer has become a key aspect of quality management and the user-centred library. This edited ...
